Excellent lettings, horrible tenancy management. I rented my apartment in 2020 through 'Reliable Homes' which was later acquired by 'Drivers & Norris'. After this acquisition, getting a reply from the agency on any non-emergency issue became a test of patience, though to their credit they would 'eventually' get the issue resolved. Few times this became extremely stressful, for example when it took me 6 months and several emails, including notices of formal complaint to the The Property Ombudsman, to get my tenancy deposit back after vacating the apartment in a perfectly fine condition.