Shameless, rude service.

I wanted to arrange a viewing on the phone. Usual procedure, I spelled my name, spelled it again, she read it back, some letter was wrong. When I told her, she asked if I am sitting in front of a computer, and if yes, asked me to fill up the on-line request form and all of a sudden she hung up the call. Without saying thank you for your call or good bye or anything, just like that. I called them back, I was directed to her again. When I told her that it was not quite polite to hang up the call while I was speaking, and that I actually wanted to arrange a viewing for the property what I cannot do through an on-line request form, she made up some false excuses, that the line was bad and she could not understand me well. I could understand her clearly, and she did not say that she could not hear me or that she had to close the call or she would call me back or anything.