Base Property Specialists

I cannot speak highly enough of the support I have received from Base Property Specialists, particularly from Jay and Terence. I have been navigating a genuinely difficult and stressful change in my living situation, involving a departing joint tenant, concerns about the condition and management of the property, and the need to remain in my home while finding someone suitable to take over the tenancy. Throughout the entire process, the team have been incredibly understanding, responsive and practical. Jay, in particular, has been wonderful. She has taken the time to listen properly, understand what has been happening and help me work through the situation without ever making me feel like I was being difficult or asking for too much. She has communicated clearly with me, helped convey my needs and concerns to the landlord, and made what could have been an overwhelming process feel much more manageable. Her empathy, patience and willingness to find workable solutions have made an enormous difference. I would also like to give a special mention to Terence for all his support with the property maintenance side of things. He has been kind, helpful and attentive in addressing the various issues that need sorting, and I have really appreciated the care and professionalism he has shown. What has stood out most is that I have felt treated as an actual person rather than simply as a tenant or a problem to process. The team have recognised how challenging the circumstances have been and have consistently approached everything with fairness, compassion and a genuine desire to help. Their communication with both me and the landlord has been invaluable, and I feel very fortunate to have had their support while I work towards making the flat a comfortable, well-maintained home and finding the right new tenant. Property management can make an enormous difference to someone’s experience of their home, particularly when things become complicated. Jay, Terence and the wider Base Property Specialists team have demonstrated exactly what excellent property management and customer care should look like. I am sincerely grateful for everything they have done and would wholeheartedly recommend them.