Really warm staff, very clear communication and let us know exactly what was required each step of the process. I would personally have preferred less individual contact per issue and have matters requiring action grouped more effectively, but it certainly did make for clear processes.
Reply from Base Property Specialists: Hi Toby- great review and glad you were overall really happy. We’re always looking to improve to deliver excellence- could you elaborate more on the ‘grouping of issues’ or would it be ok for one of our team to call you so we can understand this feedback better and hopefully improve this process you had with us?
