Graham Butt Team, I am writing to raise a serious concern regarding repeated last-minute cancellations of my viewings. This has now happened twice—on 10th April and 13th April. Both times, the appointments were confirmed, and I was even contacted to reconfirm my attendance, only for them to be cancelled shortly before the scheduled time. I would like to specifically highlight Ilana from the Littlehampton team. How can the same issue happen twice? Why are appointments being booked and confirmed when you do not have the keys from the landlord or proper approval in place? The reasons given for cancellation are not convincing and show poor coordination. This gives the impression that appointments are being booked without certainty, which is misleading and a waste of my time. Please ensure appointments are only scheduled when everything is properly arranged. I expect a clear explanation. Mohammed Saleem