If I could give 0 stars I honestly would. AVOID AVOID AVOID! THEY SCAM YOU! They tell you things you want to hear and do not deliver! What happened to no sale no fee? It’s been 2 years since we put our place on the market. They told us if they could not sell they would not charge us. Now they are sending us threats of legal action if the invoice is not paid. Super incompetent and do not know what they are doing. Do not buy or sell through them! Run as far as you can otherwise you might get stung with their scam next!

I am extremely disappointed with my experience at Chancellors Lightwater. After having my offer accepted on a property and starting the buying process, I was unexpectedly informed that the property was sold to another buyer who offered a higher price, despite my offer being accepted and us already incurring costs for surveys and legal fees. This practice, known as gazumping, is not only unethical but also highly unprofessional. Chancellors Lightwater showed a complete disregard for the time, effort, and money that goes into the home-buying process for their clients. I would caution anyone considering using their services to think twice, as their business practices seem to prioritise profits over trust and integrity. Avoid them at all costs!

If I could give 0 stars I honestly would. AVOID AVOID AVOID! THEY SCAM YOU! They tell you things you want to hear and do not deliver! What happened to no sale no fee? It’s been 2 years since we put our place on the market. They told us if they could not sell they would not charge us. Now they are sending us threats of legal action if the invoice is not paid. Super incompetent and do not know what they are doing. Do not buy or sell through them! Run as far as you can otherwise you might get stung with their scam next!

I Would not recommend Chancellors, I have lost all faith in relations of customer services and branch representatives, there has been nothing but hassle since the start, I am now being invoiced energy bills when I never even moved into the property (Chancellors mistakes), I have had un answered emails!! And was given a contract that wasn’t even possible to proceed with. Hope this review helps others as the past four weeks has been nothing but stress.

Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured a manager would contact me, nothing.......Will definitely not get any of our business whether buying or selling. No customer service!

Worst estate agent ever!! Please avoid this firm at all cost!! They got my business by overpricing the value of my property at £800K and signed me to a 6 month contract that I can’t get out off and within the space of 3 months they pressured me into reducing the property price to £650K. Recently I’ve been asked to further reduce the property price to £625K. How can an estate agent reduce a property price that they valued nearly £200K off their valuation figure? They are obviously very inexperienced cowboys that are only interested in getting their commission whilst selling extra services. And as for their contract, I signed it on the 2nd of May 2023 and on the 2nd of September, I’ve given my notice to come out of their 6 months contract and now they are telling me that I can’t come out of their contract until 27th of October, which is nearly 7 months! And if I do I will need to pay for their services i.e photos and advertising fees etc.. As for the viewings, there were only total of 10 viewings. 3 of them was produced on the back of one of the estate agent- his own words. And recently I just came across one of the viewers that wanted to view my property even made a complaint about how it was difficult to book viewings with them and how they never showed up.I’m guessing these negative factors play a massive part in getting a sale. Obviously there is the crisis with the interest rates but speaking to other estate agents that are local to me state that there are still buyers out there and I’m guessing Chancellors are scaring them away. Finally I did complain to Holy about their very poor customer service but she wasn’t interested. not even allowing me to at least come out of their contract and instead actually told me more photos needed to be taken to even trying her luck to get me to sign another 6 months contract with them! I mean what a joke…honestly. I’m stressed because of these people. Now, take my advice and stay clear of these people.

As a potential buyer, I can definitely state that the experience dealing with Chancellors Lightwater has been horrendous - we are involved with many different estate agencies as part of our House search and we've never been even close to such a low level of customer relationship. * A property visit booked and noone shows up for it - thank you we live 30 min drive away. * Another visit booked and agent is 15 min late - barely any apologies. * Not using email communications despite repeated requests to do so (too busy at work to answer every estate agent phone call). * Keep calling on the phone and leaving messages / email as "do urgently need to speak to you" while there is nothing urgent. * Can not make an offer without solicitor details - which is non-standard. Says it's because of "id checks" that are not needed anywhere else / shouldn't need a solicitor. * Tries to force-sell own solicitor service. * System doesn't let them book an offer without solicitor details.

A horrid experience. This letting agent are not responding to us when we request our security deposit back. The landlord has even said they don’t want to claim any of it from end of tenancy report. Chancellors Richmond upon Thames are scummy

The worst company, impolite, slow, unorganised and not helpful. Avoid them.