Simple the best! James and his team are fantastic and very affordable. Only use this estate agent. You will not regret it

Just sold my house by James at Isabelle estates. Did an amazing job for me and kept the chain moving. Really excellent service, can't fault a thing and the commission rate was lower than anyone else…and the service better! Definitely use them to get your house sold….and save yourself some money too. Happily recommending them to friends and family.

After a very poor experience with a well known agent (who were a total bunch of amateurs at vast expense) I contacted James at Isabelle, and what a contrast! The whole process from pictures to completion was carried out professionally and courteously with great results and at a modest cost. What a breath of fresh air to experience this level of service in an age of generally low standards and poor customer service. I unhesitatingly recommend Isabelle Estates Ltd and wish them well deserved continued success.

Isabelle Estates sold my last property, really quickly and efficiently. The staff especially James are professional as well as being approachable and friendly. It was a joy to work with an estate agent, which isn't something you hear very often! The rate was amazing and I have recommended James to friends as well as a neighbour who also used his services and couldn't rate him high enough either.

Having moved many times and been disappointed with orthodox estate agents, particularly their fees and arrogant indifference, my wife and I decided to try the internet only Isabelle Estates. I cannot deny that we were attracted by the low fee, but once we had signed up we were impressed by the professionalism, knowledge and persistence of James and his staff. Our property took time to sell, as the market in this area is awash with 2 bed flats, but from the first marketing day to the last they remained enthusiastic, found us many interested viewers and constantly reviewed the selling strategy. We were completely satisfied with Isabelle Estates.

I would highly recommend Isabelle Estates of Letchworth Garden City. Within 10 days of our house being on the market with them in summer 2012 we had over 15 viewings and had a sale agreed to first time buyers. James and the team covered all viewings of the property which made the process almost effortless for ourselves.

Isabelle Estates sold our house for us last year. We had tried other Estate Agents in the area, and had become disillusioned with Estate Agents in general as there seemed to be no-one interested in even looking at our house. Then we noticed a “For Sale” board from Isabelle Estates around the corner, which very quickly became a “Sold” board. We contacted James, and from there, he worked with us on a plan to get our house sold for the price we wanted in an efficient timescale. James was good to his word – he found us a buyer very quickly and worked with us and them to achieve the price we wanted. He then worked well with our Solicitor and pushed the buyers Solicitors to get the job done for all concerned. I would recommend James for buyers and sellers alike – he is one of those rare breeds of estate agents with high integrity, and a very good knowledge of his business.

I would recommend Isabelle Estates, very friendly and good service. The only downside in the year I was renting from them was that they were hesitant to fix issues with the property.

I am currently in the process of renting a flat via Isabelle Estate Agents, and so far they have been the best Estate Agent I've ever dealt with. They are in the process of acquiring more staff, which I think will help to eradicate a few communication problems they had earlier on.

We rented from Isabelle Estate Agents for 2.5 years, and we feel compelled to share our experience to warn future tenants. Our time in the property was marred by an incredibly difficult landlord and an estate agent with very little care for the tenant’s rights or safety, leaving us feeling unsupported and vulnerable. Whilst renting a property via Isabelle Estates, our rent was always paid on time, we maintained and fixed various faults with the property, regularly cleaned and maintained the gardens (all invoiced and receipted) and had absolutely no issues/warnings raised with us when regular inspections were conducted. Firstly, there were several alarming incidents where workers showed up at our property unannounced to address maintenance issues the landlord had arranged without our consent. On one occasion, I was petrified to come home to find four workers in my garden without any prior notice. Despite my calls to the agency requesting they inform us in advance, this continued to happen. It was a blatant disregard for our safety and privacy. After raising our concerns with the Property Ombudsman due to the agency's misconduct, they were fined due to lack of response after concerns were raised. A small but reassuring acknowledgment for their poor practice. We also dealt with a broken conservatory door that was left unable to be closed during the winter months. The landlord refused to take action for the issue after the door had been inspected and costs realised. He then claimed it was our fault, despite clear evidence and numerous warnings from us that the door was fragile & getting worse prior to breaking completely. In the process of trying to get the door fixed via the estate agent, James, the agency manager continuously ignored our cries for support, only responding to tell us the landlord’s stance remained the same and they were in support of him. We ultimately had to involve the council just to get the door fixed, and throughout this ordeal, the estate agents were more interested in sending us coercive emails to intimidate us into backing down, in support of the landlord. Even after the door was due to be repaired thanks to action from the council, James told us the landlord had planned to deduct the repair costs from our deposit which caused a lot of distress. We have now bought our own property so have moved out of the rented property from Isabelle Estates. We were present for the check-out process conducted with James and told the property was well kept with only the windows to be cleaned professionally (our window cleaner cancelled last minute) and some paint to be removed for the second bedroom. After the check-out process, we didn’t get communications about when and how we would receive deposit so we chased, twice before response. James sent us the communication between himself and the landlord whereby the landlord used aggressive language to accuse us of poor maintenance of the property, something we heavily dispute. In this email, the landlord also noted he’d taken photos of us whilst in the property. James said the landlord was ‘very cross’ but did not show support to us, despite acknowledging at the check-out process that these property had been well maintained. We’ve now filed a report with the police due to the landlord’s harassment. This entire experience has been incredibly stressful, and I want to make sure other potential tenants are aware of the risks involved with renting through Isabelle Estate Agents. They do not prioritise tenant welfare which can leave you in very vulnerable positions. The council were incredibly supportive so do lean on them when you come into trouble with the landlord and estate agents for repairs that make your home unsafe. Don’t be afraid to report Isabelle to the Property Ombudsman too - it’s a lengthy process but worth the action.