Lack of professionalism and motivation

I am using Parklane Properties for their service to find tenant.. My overall experience was not brilliant. :- 1) Lack of communication with landlord in term of providing feed back from prospective tenant 2) Lack of proactive approach in term of marketing. Do not provide recommendation and engage with landlord actively in term of changing strategy or tactic to get the property rented out. 3) Lack of knowledge in term of understand the contract. terms and avoiding answer my quires. Instead they are expecting people to sign the contract without asking any questions.. Most of their document does not have reference number where it proves that their management does not comply with any quality standards and control. I choose Parklane because of their overall service cost is relatively cheaper than other on the same street in City centre. However, do not expect much from them as the price does reflect what they can offer where I have to wait till 3 months before my flat is rented out.. Also I have the impression, Park Lane is focused on student accommodations business, City flat rental for Parklane is not their core business! Good luck for anyone who is using their service.