Acted in bad faith at the end of the tenancy, raised outrageous charges against me which were withdrawn instantly when challenged, and refused to explain the reason for the charges despite multiple requests to do so.

I’m currently renting a flat from this agency but the flat was so many faults and very dirty mouldy. They would take ages to acknowledge on the issues report. Also they haven’t given enough information that you need to know about the flat …

Prejudice and not honest. They will twist things just to milk out of you your last money you have. If you don't know of something, they won't provide you relative information, and by the end of tenancy charge you and deduct money, and blame on you! Disgraceful agency lobbying out of unaware tenants. You all should be ashamed!

I came all the way from London for a viewing and I was told that, I would sent an application for the property, which I was not sent. (Despite following up repeatedly). When I called again for the third time, I was told, applications were already with the landlord and I had to quickly respond to the email. Guess what? couple of hours after the email, I received the rejection email. Despite the decision, I am just appalled by the service. Thank you Jessica, for all the inconvenience.

Prejudice and not honest. They will twist things just to milk out of you your last money you have. If you don't know of something, they won't provide you relative information, and by the end of tenancy charge you and deduct money, and blame on you! Disgraceful agency lobbying out of unaware tenants. You all should be ashamed!

I called twice to inquire about properties that are available. The lady that attended the call twice was really unhelpful and even hung up on me. This is very unprofessional of them. I would avoid them if I were you.

Staff were helpful until we signed a tenancy agreement. We were told the flat would be professionally cleaned before moving in but we found it very dirty the bathroom smelled of urine, mouldy crockery in cupboards, litter under beds and sweets embedded in the carpet. Water marks on the bathroom ceiling from a previous leak which we later found out happened years before. It was hard work to get them to repair anything, we had to call them several times before getting it sorted. We decided to decorate a room ourselves to paint over red biro scribbles on the bedroom wall. Before returning the keys we arranged for a professional cleaner to clean throughout and to our surprise we received a 50 page report which gave the impression the flat was dirty. It took a month to get our deposit returned and only after we got shirty about it. Won't be using again

Bad experience. No one arrived during the viewing. I had been waiting for half an hour in front of the property. It’s very unethical. Tried to contact office no, no one answered.