Recently moved into a new apartment - Beth and the agency at Leeds City Centre have made sure that the process between the initial viewing to the move-in date of the apartment is as smooth as it can be. When we moved in, there were several issues with the apartment and our property manager Talana has always been professional, friendly, and very quick to acknowledge and respond to the issues on our behalf. We feel comfortable and at ease knowing that Talana and the agency are attentive and at arm's reach, and we would highly recommend them.
Reply from Martin & Co Leeds City:
Thank you so much for your kind words and 5-star review Christian! We are so pleased that you are happy with the service you have received from us. It is our pleasure to make sure that the process of finding and moving into a new apartment is smooth and easy. We are glad that Talana was able to take care of any issues quickly and professionally.
This agency is one of the very few that went above and beyond to find us the perfect flat to rent. All of the staff we interacted with were friendly and helpful. One member of staff, Reece, was more than helpful. He was extremely kind, approachable and honest with us throughout the whole process. Reece was more than happy to help us, in person and over the phone. Overall, his service and the company is highly professional and could not recommend more. Despite the difficulty of finding the perfect flat to rent, they managed this and we could not be happier.
Reply from Martin & Co Leeds City: Dear Amy, Thank you for your five star review. It's great to hear Reece was more than helpful and our service has been good, helping you find your perfect flat. We hope you are very happy in your new home. Best wishes Elizabeth
This agency is one of the very few that went above and beyond to find us the perfect flat to rent. All of the staff we interacted with were friendly and helpful. One member of staff, Reece, was more than helpful. He was extremely kind, approachable and honest with us throughout the whole process. Reece was more than happy to help us, in person and over the phone. Overall, his service and the company is highly professional and could not recommend more. Despite the difficulty of finding the perfect flat to rent, they managed this and we could not be happier.
Reply from Martin & Co Leeds City: Thank you for your kind words, Amy. It's great to hear that Reece was helpful throughout your experience. We are so pleased that you are happy with your new home and we appreciate your recommendation.
Had a carpet fitting in the property I'm renting that'd gone wrong, leaving quite a few maintenance issue to be addressed. Mr Hafeez from Martin & Co was quickly on the issue once involved, managed to call contractor out on a weekend before bank holiday, all was done and dusted within few hours resolving a number of very serious issues.
I'm even more impressed he chose to help despite the issues being related to a property he doesn't look after in his portfolio.
Reply from Martin & Co Leeds City: Dear Amr, Thank you for your kind words, Amr! We take pride in our commitment to our customers and are delighted that Hafeez could assist you and resolve the issues in a timely manner. Martin & Co is dedicated to providing excellent service. Best wishes Elizabeth
Sue and Jessica have been great throughout the entire process. The Martin & Co PropertyFile portal is convenient and useful and we have been kept informed throughout the process.
Reply from Martin & Co Leeds City: Thank you for the kind words, Hanna. We are delighted to hear that you have had a positive experience with Sue and Jessica. We pride ourselves on offering an efficient and convenient service and are glad that the PropertyFile portal has been helpful. We look forward to assisting you further in the future.
Quick review for HAF at Martin and Co, excellent service given when reacting to a maintenance problem in my apartment. Had an engineer round and problem resolved all within half a day of reporting. Excellent service and followed up afterward to confirm all ok.
Thanks Haf & Martin Co team Leeds City Centre.
Reply from Martin & Co Leeds City: Dear Bradley, Thank you so much for your kind words. We are glad to hear that we were able to respond and resolve the maintenance problem quickly. We strive to provide excellent service and it is great to hear that we have achieved this. Best wishes Elizabeth
The agent that has been helping me find my new home has been amazing. Jessica has been so helpful and professional throughout the whole process I can thank her enough and can’t wait to move in to my own place and settle in.
Reply from Martin & Co Leeds City: Dear Simon, Thank you for your kind words. We are so pleased to hear that Jessica has provided an amazing service during your search for a new home. We are glad that you are excited to move into your new place and we look forward to hearing from you again soon. Best wishes Elizabeth
I would like to say Sue who manages my property for me goes above and beyond in her service. She is always lovely to talk to, very helpful. Does her utmost to help resolve any issues. I would highly recommend her.
Reply from Martin & Co Leeds City: Dear Bal, Thank you for your kind words about Sue. We are extremely proud of our team and we will make sure to commend Sue for going above and beyond in her service. We are delighted to hear that you have had a positive experience with us. Best wishes Elizabeth
During a water leak I had recently Sue was a great help in getting the situation resolved in a timely manner and always being ready at a moment's notice to answer my call and make sure everything was moving forward towards a resolution. Very happy with the help and assistance I have been provided :)
Reply from Martin & Co Leeds City: Dear Johnathan, We are delighted that you were satisfied with the help provided by Sue during your water leak. We strive to ensure that all our customers have a positive experience with us and it is great to hear that we met your expectations. Many thanks. Best wishes Elizabeth
A very professional, helpful and efficient service - Beth was very helpful in getting everything sorted for us.
Reply from Martin & Co Leeds City: Dear Rhys, Thank you for your kind words. We're so pleased you found our service to be professional, helpful and efficient. Beth has seen your feedback and says thank you. We hope you enjoy your time in your new home. Best wishes Elizabeth
About Martin & Co Leeds City
Martin & Co Leeds City is more than just a lettings and sales business renting and selling properties to people. We are a people business - matching people to properties, taking care of , landlords, tenants, buyers, sellers, investors and our business partners.
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Sue Wilson
