Great people, sadly Landlords are not

Dealing with Martin & Co is completely fine. They are professional, courteous and generally nice people. The problem arises because they act as a middle man between client and landlord, you don't even get the landlord's phone number, which is understandable. I viewed a property which looked fairly smart. When I moved in however, the landlord had touched up various bits of paintwork which is an entirely different shade to the original and now looks very patchy. There was also a throw covering a giant hole in one of the couches, the other couch was fairly worn and the springs had gone meaning sitting on it was massively uncomfortable. Yet they delivered only one sofa which, again, was a completely different shade to the other sofa. It looks completely ridiculous. The landlord is quite possibly the tightest alive. If there was a bit of give and take I would of painted the property properly, but investing my own money and effort into a "furnished" property when you are delivered a couch a completely different colour to the other is simply overkill. I've given up complaining and simply going to see out my tenancy. Although this is not Martin & Co's fault directly, because of the way they are set up they simply MUST shoulder some of the blame. I cannot wait to move out and I've only been a tenant for 3 weeks. I think it's hit and miss depending on which landlord you get and your willingness to be on the phone constantly to complain and argue your point. I would like to reiterate that they do try and help you out wherever they can and the problems do lie with the landlord.

As a current client of Martin & Co, I am ashamed to say that they are the most disappointing agency I have ever dealt with in securing an apartment. It has already been half a year since I moved into their property, and some of my requests have gone unresolved. It takes an unreasonable amount of time to resolve even the simplest issues, which is so frustrating and annoying at the same time. When my friend and I moved into the house, we were promised a new couch, as the one we found there looked like it had been fisted upon by rats. Six months later, we are still waiting, and nothing has been provided. The few request that was fixed takes tortoise’s years to come through. We pay our rent on time and fulfil everything required of us as tenants, yet, it is extremely frustrating that something as simple as providing a promised couch has taken this long. I would not advise anyone to work with Martin & Co based on my experience. If you are looking for an agency that makes promises and then fails to follow through, or snail it down, you may want to consider them. I should have left this review a long time ago. I will consider deleting or updating it once my outstanding request is finally resolved, but as long as it remains unresolved, I would strongly advise potential tenants to think carefully before working with Martin & Co if they expect their concerns to be addressed promptly

Very disappointed with the service from this estate agent. It's been three weeks since I moved out, and I still haven't received an exit email or any update about my deposit. During my 18-month tenancy, I reported multiple issues with the property at least five times, but they were never resolved. My concerns were consistently ignored, and communication has been extremely poor throughout. I would not recommend this estate agent based on my experience. Dear Martin & Co, Thank you for your response and apology. While I appreciate it, I do not feel an apology alone reflects the impact this experience has had on me. The broken window remained unresolved for around 18 months, leaving a gap that allowed rain and cold air into the property. This caused black mould to develop during the winter, which made me very ill. I also spent a significant amount of time chasing repairs and trying to resolve issues with my deposit, it has now been 5 weeks since I moved out and I am still chasing for my deposit money! Every time I call I get told that my property manager isn’t available and will give me a call back and never hearing from me them, often receiving little or no response. It is very disappointing that these problems are only being addressed now that I have moved out. This was my first experience renting, and unfortunately it has completely put me off renting again. Given the length of time these issues went unresolved and the impact they had on my health and wellbeing. I look forward to your response.

Eviction notice within first month of renting: Terrible experience. Within one month of moving into a property rented through Martin & Co, I received eviction notices saying bailiffs would be attending because the landlord had not been paying the mortgage. I was told I had to leave within days. I later found letters in the property that were dated before my tenancy began and related to the possession proceedings, which suggests the agent should have been aware there were serious issues before I moved in. Martin & Co have comically denied any wrongdoing and refused to offer any compensation despite the significant stress, disruption, and extra moving costs this caused. I would not recommend them.

I had a disgusting experience with this estate agent. The flat was in a disgraceful condition when I moved in. It was covered in black mould, with used condoms and other rubbish littered across the floor. Despite being assured before my arrival that the property would be professionally cleaned, this was simply not true. Just six weeks after moving in, I was forced to leave the property after the landlord’s mortgage issues resulted in the property being repossessed via the county court. I was left scrambling to find emergency accommodation in a city that was completely new to me. It later became clear that the previous tenant had also been evicted from the same property, yet the agency still chose to rent it out again while the landlord had not been paying the mortgage. They also allowed this landlord to steal my full security deposit as they did not assure it was protected under a government scheme which is a legal requirement. Throughout the entire ordeal, the agency offered no meaningful support, and instead hung me out to dry by accepting no responsibility, and instead denied any wrongdoing or liability. Would strong advise anyone to look elsewhere rather than using this agency.

Martin and co manage the property next door to mine which is noisy and overcrowded- noise from the house including slamming doors, shouting and taxis coming and going at all hours upsets both myself and other neighbours on the street. I have complained to Martin and co numerous times but they have failed to deal with the issue.

With the exception of the owner, the majority of the team in the Leeds branch are either on the job learning, reactive instead of proactive, or lack any sense of commercial acumen (based on my six years experience of them letting our flat). Just seem to go through the motions without offering much value - after six years of dealing with sheer incompetence / laziness at times we had had enough and there are far better agents out there that offer a higher quality service at a much lower fee. Would avoid like the plague.

They pay their staff to do nothing. You won't get a reply for your calls or emails. Negative through out.