Please be aware of fraud, I was scammed by this agency for holding deposit in excess of £500, the manager is rude and thick skin. The estate manager claim that I should pay for my viewing and waist her time, since when we pay for viewing in UK? Don't trust as I was mislead with information and rushed trough the process, they don't reply to calls and emails after their fraudent practice.

My wife called them to arrange a viewing, a very aggressive woman basically interrogated her. All we want to do is view the place! Then she just said 'Thanks then" and slammed the phone down on my wife. What a horrible person, why on earth would anyone want to buy a property with these people?! Thankfully we discovered what they're like prior to the stressful buying process.

Think like a few of the reviewers have said they need to address how they deal with people, Having a difficult time with my deceased Dad's house - they're selling the property. Had a call from a lady who had a vile and aggressive attitude. Didn't even introduce herself. Dived right into having a go about things. Really? This is how you talk to people? I've been pleasant and respectful, may be an idea to treat people the same in return. Plus it's very unprofessional. Also they didn't even bother informing us the sale hadn't gone through, I saw it was back on the market on Rightmove! What the hell?!

Maximum incompetence in this agency, after 6 years, I and the owner of the house, ended the collaboration with them. It is very difficult to solve the problems in the house, but if you are one day late paying the rent, they immediately call you.

Never bothered to tell us that our offer wasn’t accepted.

First of all, I would like to know how much they pay people to give them 5 stars reviews, we bought a property from this agency, everything was going smoothly until it came to closer to completion. Neil, sales manager from the Tottenham & Haringey branch started putting pressure on us to complete within a set period of time which is fair, but the problem was his attitude and rudeness towards his customers. He has a lack of professionalism and manners. He even called seller a compulsive liar in different opportunities to be able to shake off the responsibility of his office miscommunication. Just before exchanging contracts, Neil would not return calls and that is the reason why the transaction was delayed and to make things worse, when the transaction was completed and went to collect keys, my client realised that the seller had just had COVID and had informed the agency to pass the message on to us which never happened, putting us at risk by being in the house without taking the necessary precautions. Additionally, they did not carry out due diligence and after completion, he started pestering my client about submitting additional documentation because Kings Group had failed to do their work correctly and properly from the very beginning.

Arranged a valuation with James, no one showed up. I called and was told he was double booked. They didn't even have the decency or courtesy to call or explain this had happened as I had booked time off.

Didn't turn up to an arranged viewing, didn't communicate after to apologise or re-arrange, despite me emailing the agent who failed to turn up. Even better, I thought let's give this a go again, attempted to arrange another viewing for another property and still waiting 3 days later for a call back to arrange a viewing. You would think you know your access arrangements when putting a property on the market or at least ring back to let people know with 3 working days. Beyond this, if you do complain and ask for the name of the member of staff your speaking with, they lie and tell you a different name. Says it all really.

A star is not even deserved for the poor quality of the service we received. Saying that these guys are a fraud is probably the best compliment I can spare. I will not write the long and tedious drama we fell into to, but do yourself a favour: avoid this company as the pest/covid, because you will only find troubles!