Think like a few of the reviewers have said they need to address how they deal with people, Having a difficult time with my deceased Dad's house - they're selling the property. Had a call from a lady who had a vile and aggressive attitude. Didn't even introduce herself. Dived right into having a go about things. Really? This is how you talk to people? I've been pleasant and respectful, may be an idea to treat people the same in return. Plus it's very unprofessional. Also they didn't even bother informing us the sale hadn't gone through, I saw it was back on the market on Rightmove! What the hell?!