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Belvoir - Leeds South

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Belvoir - Leeds South

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

review by Heather Bingham

Reply from agent

Thanks for taking the time to leave feedback, Heather! I'm sorry to hear you didn't have a great experience. We're always looking for ways to improve our services and your input is incredibly valuable. If there's anything specific about your experience that we can address, please reach us at 0113 253 8573.

1.00 /5

Rented a house through onwards and upwards and they were great while we were living there, we lived there over 2 years and never had any issues until we moved out. We disagreed with the amount they were trying to take out of our deposit and instead of just communicating and trying to come to some form of agreement, they decided to just ignore our emails, we then went through DPS to see if we could resolve it through them, but they decided to just ignore them too. It took over 2 months for them to reply. They then just give us back the amount we stated, which is great, but if they were just going to agree with us, why could this not have been done as soon as we moved out? Clearly just making us wait because they could. Not a very professional attitude.

review by Rebecca Mitton

1.00 /5

If you are fine with having monthly house inspections whilst your not in then look for a property with onwards & upwards. They have keys for your house so they can get in at anytime. If you have a problem within the property their customer service isn't the best and they take weeks to resolve anything. I went almost 2 weeks without heating and hot water. Poor service and the director isn't very helpful either.

review by Hayley Sutton

Reply from agent

Hi Hayley, thanks for your review of Belvoir Morley. We're sorry to hear that you have had some negative experiences while renting with us. We would like to help address each of these points one by one. Regarding monthly inspections, we do try to be as considerate as possible and always give tenants a heads up before entering the property but in some cases this is not possible due to urgent repairs that need attending to. Our team always tries to leave the property in the same condition as when they found it. We're sorry to hear that you experienced poor customer service from our team and that it took weeks for anything to be resolved. We would like to apologize and can assure you that this is not indicative of the level of service we aim to provide at all times. Please feel free to contact us directly should you have any further issues so that we can attempt to rectify them as soon as possible. Thank you for your feedback, it is invaluable in helping us improve our services.