Hi Hayley, thanks for your review of Belvoir Morley. We're sorry to hear that you have had some negative experiences while renting with us. We would like to help address each of these points one by one. Regarding monthly inspections, we do try to be as considerate as possible and always give tenants a heads up before entering the property but in some cases this is not possible due to urgent repairs that need attending to. Our team always tries to leave the property in the same condition as when they found it. We're sorry to hear that you experienced poor customer service from our team and that it took weeks for anything to be resolved. We would like to apologize and can assure you that this is not indicative of the level of service we aim to provide at all times. Please feel free to contact us directly should you have any further issues so that we can attempt to rectify them as soon as possible. Thank you for your feedback, it is invaluable in helping us improve our services.