The initial viewings were fine, however as soon as we moved in we faced many issues. It was meant to be unfurnished but we arrive to furniture, it hadn’t been cleaned and the grey walls were painted over so patchy with white. There was mould in the bathroom, and 3 cans of ‘poisonous’ spider spray in the drawers.. great first impression! It’s now been a month of me chasing them, to little responses and whenever I have heard back, they are dismissive and unprofessional. I hope that we don’t face more issues with them going forward.

Bad experience, from start to finish. Very disappointed.

Bad experience renting with Martin and Co from start to finish. I attempted to arrange viewings for various properties over several weeks. Often not receiving responses or being made promises of call backs which never happened. I felt we were missing out on properties because of this. This situation did improve when Henry stepped in to help. Similar story when we had issues during our tenancy, problems were never dealt with, with any intensity or any importance to them. Including having no running water for two days. Again led to me constantly chasing them for small things and being made to feel like an inconvenience. Ended up resolving it ourselves with the actual developer as I couldn’t wait for m&co. When our tenancy finally came to an end it was a similar situation of me constantly chasing for updates on deposit return. I appreciate this was not entirely Martin and CO’s fault but fault laid in fact with the landlord. When we finally received our report I was outraged at total deductions suggested. The landlord wanted to take 80% of our initial deposit for basic wear and tear. Whilst not Martin and CO’s fault I found it completely unacceptable the landlord would try to do this and would worry that if someone was struggling financially they could be taken advantage of as disputing deposits is a long drawn out process.

Avoid this estate agent. They have terrible communication and it'll end up costing you. When I moved into a rented apartment, it clearly hadn't been cleaned beforehand (there was stray food left in the cupboards) and there were lots of outstanding maintenance issues. It took repeated calls and emails to get them to do anything about it. The property also required some damp proofing, which was arranged before I moved in, and afterwards I was left with an exposed wall in the bedroom for months before they finally got round to sending someone out. Despite all these issues when it came to my renewal they wanted to increase the rent by £100 (more than 10%). I asked for a smaller increase of £50. Weeks went by without a response and I had to chase them up again. Eventually they said no to a smaller increase, but at this point it was only a month until the lease was due to expire so I was stuck without enough time to find and move into somewhere else. They were nice during the initial viewing and before I moved in, but once I actually became a tenant it was a bad experience.

This is a really bad, ridiculous bad company!!They try to rip off every deposit as they can, charge you every single item, even though you clean the house very well. Don’t choose them!!!! Not only me many of my friends have suffered this. The worst company I have ever seen.

Terrible experience with this agency. It took more than two months after we moved out to get our deposit back. Despite repeatedly contacting the manager, all we were told was, "We’ll chase the landlord." No real updates or resolution were ever provided. We had to write a formal letter and even pay a lawyer to witness and send it to the deposit holder before they finally released the funds. While the deposit has now been returned, the process was unnecessarily stressful, time-consuming, and unprofessional. We would not recommend this agency.

Martin and co. seems to do a perfect job uptil viewings and closing the flat, We never received an inventory and had to remind the agency multiple times and still havent received it. Everything in the flat seems either broken, mouldy or dirty. Inventory is extremely basic and the agencies responsibility if they are handling the property. There is just no assurance and all im hearing consistently in a flat tone is that the landlord hasnt responded to any of our queries. They were keen on letting the flat out asap but have done nothing to ensure the flat is maintained and the tenants need everything in order to have a smooth move in. Edit: We haven't been called by a Henry or received inventory or signed receipt of said inventory as it is still with the landlord (who conducted his own independent inventory) as clarified by a member of martin and Co over call. I'm not sure why the odd response to my review. Happy to ammend my review if concerns are resolved. Thanks

As a tenant, I would not trust this company. They gladly took my rent 6 months up front to secure my rental. I never paid a month thereafter late. When is came to moving out, I was accused of damage that was already there and proved when moving in. I was also accused of cleanliness that was was clean and clear. On top of that, they did not follow the process of of the deposit protection process and attempted to bypass the correct process that is there to protect tenants. Martin and Co are there for their profit and as a future renter or buyer, I would never use them as an agent going forward due to their dishonesty, deceitfulness and lack of accountability.

Booked a viewing and told them I’d be travelling from Newcastle to see the property. Travelled 4 hours to then get an email once I’d arrived that the viewing had been cancelled, no reason or alternative provided. Nice way to waste a non refundable hotel and a tank of fuel 👍🏽 …

The absolute worst experience. Never again.