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Belvoir - Kingston upon Thames

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Jason Ou is a serious Sales Professional. He knows the Kingston Hill market- letting and sales - intimately. He goes the extra yard, particularly during that important period post accepted offer until exchange. With Jason you get a serious one on one relationship, a refreshing and successful change from the larger estate agent chain model.

1.00 /5

I had a very disappointing experience unfortunately. I was calling with an agent for half a day trying to organise a viewing, but he couldn’t get the keys. I was checking every hour, but he couldn’t reach the tenants. I said that I really want the flat and to please keep me informed. I offered a video as an alternative to a viewing. I left my email and phone, but no one contacted me. The next day I texted the agency again about the video to only find out that the flat is already let. Very disappointing and unprofessional! Even though I said I really want the flat they just gave it to someone else without letting me know. Who does something like that?!

1.00 /5

By far the absolute worst letting agency in the United Kingdom. They scammed me into signing a bogus agreement that will cost me thousand of pounds. They were rude on the phone, rude in person and are completely unprofessional. Moreover, as you can see from the response below, contents of any sort of deal made with Belvoir aren't confidential, a very ironic feat for a company who deems to take their "work very seriously". They take advantage of foreign students, they won't let me speak to my landlord and now have released information about myself and my flatmates onto the internet. Unfortunately, it is quite clear that work is not done properly at Belvoir.

Reply from agent

Our staff at Belvoir Kingston take our work seriously. I have to point out that Tiger is a student who signed an 11 month fixed term joint tenancy agreement till 28th August 2019 along with two other foreign students; Tiger then informed us he wished to terminate his own tenancy at the end of May 2019 citing personal reasons although in fact this is when the university breaks up for the summer recess. As an agency, we have a duty of care to make sure the terms and conditions of the tenancy agreement are fully complied with. Tiger, I hope you understood your tenant’s obligation before you entered into a fixed term tenancy with two other students. As you must be aware rent is payable in advance for overseas students without a UK based guarantor; I guess this is what you meant in your allegation that you were scammed thousands of pounds. Our staff have dealt with this matter with courtesy and efficiency, and complied with our obligation to our client, the landlord, by informing the tenant of his obligations and responsibilities in a fair and reasonable manner at all times.

1.00 /5

Not helpful at all - I would not recommend them or use them ever!

Reply from agent

Our staff at Belvoir Kingston take our reviews very seriously. In this instance, a difference in opinion on an ethical matter meant we could not service Dominic’s needs. In all other situations, we pride ourselves on delivering excellent customer service to all of our clients.

Contact details
Opening hours

Unknown

Address

55 Kingston Hill, Kingston upon Thames, KT2 7PS, UK

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Kingston upon Thames Office

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