Dear Daiso, I am very concerned to read your review and we would value the opportunity to discuss this with you. As I am unable to find your details on our system, if you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Mollie De-la-haye Customer Relations Team