Thank you Mr Nanji. We were very glad to be able to assist you in the purchase of your new home and hope you will be very happy there for years to come! Ben and the Kingston team.

Dear Dan, We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us 020 8546 6800, we regret to hear that your experience with us was not a more positive one.

Good morning Mr Leonard, I am sorry you felt the need to post this review shortly after we completed an appraisal of your property, which we followed up in writing the following morning. I did call you and left a message to discuss the matter but have not heard back from you. I feel the comments are totally unjust as we have a huge amount of properties in your part of Kingston which are currently under offer, many at or above asking price. If you wish to discuss things further I am happy to do so. Scott Carson, Branch Manager

Thank you for taking a time to leave a review. I would say that the practicalities of agents handing over keys on completion are extremely difficult, especially at present. We have 4 completions tomorrow and 7 on Friday and unfortunately we cannot possibly be at all these properties waiting for new buyers to arrive. In relation to your purchase, I think you can say the vendor left in a hurry as they felt pressured to leave when you turned up at 9am with two architects when they were trying to pack up their belongings. I feel sure the property would have been cleaned more thoroughly had the vendor been given the appropriate time to vacate their large family home. It is the client's responsibility to present the property fit for handover, not the agent. We have no control or jurisdiction over that. We worked hard to get the sale completed for you and I feel your frustration at the seller has been wrongly directed at us with this review.

Dear Rachael, I am very sorry to hear that you have not been satisfied with your rental experience through Curchods. We take enormous pride in the level of service that we provide, hence I have looked into the points that you have raised and I am able to respond as follows: As you are aware, you requested to break your tenancy earlier then the contract allowed and although the Landlord was not legally obliged to do so, we agreed with Landlord on your behalf to re-market the property in order to find a replacement tenant for you. There is an awful lot of work involved with re-marketing a property and setting up a new tenancy and prior to us taking any action we clearly advised you of all the costs involved with breaking your tenancy early. All of our charges were and are considered proportionate to the actual work we carried out. Our tenant administration charges which were in place before legislation changes introduced on 1st June 2019 were at the low end of the scale. Please note, we charge considerably less than the majority of our competitors. With regards to the damages reported at the end of your tenancy, which were subsequently deducted from your security deposit with the approval of the Tenancy Deposit Scheme. For all our check-in and check-out reports, we use an independent AIIC approved (Association of Independent Inventory Clerks) inventory company to ensure that all the inventory reports we organise are carried out on a non-biased basis and any deductions from a Tenants deposit is fairly accounted for and within the rules of the independent Tenancy Deposit Scheme. Prior to the commencement of any tenancy, we insist the Landlord has a thorough professional clean of the whole property including steam cleaning of all carpets. Unfortunately, there were a number of cleaning issues when you vacated the property as well as garden maintenance which we had to organise in order to get the new tenancy off to a smooth start and allow new tenants to move into a clean home. As you requested to break your contract early, we organised a new tenancy to start as soon you vacated the property in order to keep costs down for you and release you from your legal obligation to pay the rent up until the new tenancy commenced. We have been very accommodating with your requests and worked within tight time scales in order to find a replacement tenant as soon as possible. I can assure you that there was no intent on our part to be anything other than transparent and professional with the costs involved and the process with returning of your security deposit. Kind Regards Leo Lettings Manager

Dear Rachael, I am very sorry to hear that you have not been satisfied with your rental experience through Curchods. We take enormous pride in the level of service that we provide, hence I have looked into the points that you have raised and I am able to respond as follows: As you are aware, you requested to break your tenancy earlier then the contract allowed and although the Landlord was not legally obliged to do so, we agreed with Landlord on your behalf to re-market the property in order to find a replacement tenant for you. There is an awful lot of work involved with re-marketing a property and setting up a new tenancy and prior to us taking any action we clearly advised you of all the costs involved with breaking your tenancy early. All of our charges were and are considered proportionate to the actual work we carried out. Our tenant administration charges which were in place before legislation changes introduced on 1st June 2019 were at the low end of the scale. Please note, we charge considerably less than the majority of our competitors. With regards to the damages reported at the end of your tenancy, which were subsequently deducted from your security deposit with the approval of the Tenancy Deposit Scheme. For all our check-in and check-out reports, we use an independent AIIC approved (Association of Independent Inventory Clerks) inventory company to ensure that all the inventory reports we organise are carried out on a non-biased basis and any deductions from a Tenants deposit is fairly accounted for and within the rules of the independent Tenancy Deposit Scheme. Prior to the commencement of any tenancy, we insist the Landlord has a thorough professional clean of the whole property including steam cleaning of all carpets. Unfortunately, there were a number of cleaning issues when you vacated the property as well as garden maintenance which we had to organise in order to get the new tenancy off to a smooth start and allow new tenants to move into a clean home. As you requested to break your contract early, we organised a new tenancy to start as soon you vacated the property in order to keep costs down for you and release you from your legal obligation to pay the rent up until the new tenancy commenced. We have been very accommodating with your requests and worked within tight time scales in order to find a replacement tenant as soon as possible. I can assure you that there was no intent on our part to be anything other than transparent and professional with the costs involved and the process with returning of your security deposit. Kind regards Leo Der-Galestanian, MARLA Kingston Lettings Manager

Thank you for your feedback, unfortunately we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. To allow us to investigate this, please contact our Head Office by emailing admin@curchods.com with further details. Thank you.