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Curchods Kingston upon Thames

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I am extremely disappointed with this agency. My family and I lived in one of their properties for a year, and despite being good tenants and having young children– they evicted us giving us 2 months notice to leave the house.Our landlord, who had our phone number, didn’t even bother to message us ahead of time that they were selling the flat. There were no offers of help, no alternatives provided, and no consideration for our situation. We were simply told to leave, left to figure out our next steps on our own. During our tenancy, we faced numerous issues that the agency handled poorly. We had no light in the lounge for six months due to a leak, which they took an unreasonably long time to fix (6 months) the landlord offered us £20 to buy a lamp which did not adequately addressed the inconvenience that we have experienced. The house was also damp during winter, making it uncomfortable to live in. To top it off, we discovered a gas leak on our first week of move in, posing a serious safety hazard. Additionally, they will find all possible ways to deduct from our deposit, despite the fact that we have taken good care of the property and faced numerous inconveniences ourselves due to their neglect. Their lack of empathy and consideration for our family, coupled with their inadequate response to maintenance issues and unreasonable expectations during our move, is appalling. They didn't offer any alternative solutions or assistance upon eviction, showing a complete disregard for the well-being of their tenants. They were consistently working in favor of the Landlord while we were always left to bear the consequences. I would strongly advise others to think twice before renting from this agency as they clearly prioritize their own interests over those of their tenants.

Reply from agent

We appreciate all feedback, having looked into your comments I do not believe them to be an accurate reflection of the situation and our service. I would like the opportunity to discuss this further with you so I would be grateful if you could contact me on 01932 221125.

1.00 /5

Seller beware. These guys are negligent on their own admission. A painful sales process to say the least. Scott Carson I did ask you not to send me emails for reviews, but as you keep repeatedly doing so, and breaking data privacy laws, here it is. Whether you're selling or buying you can't say you haven't been forewarned.NegativeQuality, Professionalism

Reply from agent

Good afternoon Lars, I apologise for asking for the review for a second time, this was a genuine error. Your review is not in line with our understanding of how the transaction went when we managed to sell your property when others could not but if there are specifics you wish to discuss please don't hesitate to contact us.

1.00 /5

It's really rude and dishonest real estate. He and she keeps telling me lies. Please avoid this unprofessional agency. I don't recommend at all. Please don't let anyone else have a bad experience like me. This is the worst real estate I've ever had.

Reply from agent

Thank you for taking the time to give us your feedback. I am sorry you feel you had to post a negative review, due to your offer on one of our rental properties being unacceptable. We did not lie to you Julie, we always endeavour to achieve the best price possible for our clients and on this occasion the price and terms of your offer were unacceptable to our landlord.

1.00 /5

Leo is a bit of an archaic, stereotype of a lying estate agent. Gives off the pretence of being everyone’s best friend but I don’t think he’s ever heard of the word “integrity.” They operate out of a dingy office not even at street level. It’s hidden away above a shop, really dodgy setting but at least they aren’t trying to hide the fact they’re not up to standard. Give them a miss or regret it. You can take a hint from the fact this company has a total of 5-reviews!

Reply from agent

Dear Mr Riberio We take these matters very seriously, unfortunately we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. To allow us to investigate this, please contact our Head Office by emailing admin@curchods.com with further details. Kind regards

Contact details
Sales Phone:

020 8546 6800

Sales Email:

kingston@curchods.com

Lettings Phone:

020 8546 6633

Opening hours

Unknown

Address

56-58 Wood Street, Kingston Upon Thames, Surrey, KT1 1UW, UK, KT1

About

Our estate agents in Kingston upon Thames specialise in the sales and letting of residential properties in Kingston upon Thames, Surbiton and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in Kingston upon Thames. Our office also houses a dedicated lettings team on the first floor. Our Kingston branch is headed up by Branch Manager, Scott Carson, who began his estate agency career some 25 years ago. Scott says his success is based on hard work, commitment, and excellent training and development. He comments: “I have successfully managed a number of estate agency branches including Richmond, Esher and now Kingston. I pride myself on my positive ‘can do’ attitude to provide great customer service and make moving house as hassle-free as possible for our clients, ensuring that they continue to return and recommend me. I have moved house numerous times in the past 25 years as my family has grown and therefore know first hand what clients want and need!” Curchods Kingston upon Thames was recently awarded ‘Gold Winner’ for estate agent in Kingston upon Thames at the British Property Awards 2024 – an independent industry award which focuses on customer service. Kingston Lettings Manager Leo Der-Galestanian started in the Lettings Industry at the age of 23 in 2005 and over the years has built up valuable first-hand experience which he uses to advise our Landlords and Tenants on the processes, legalities and potential pitfalls when renting out their homes or investment properties.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Trading Standards
onthemarket
rightmove

No marketing information available

No awards information available

No marketing information available

No awards information available