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Belvoir - Kettering

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Really bad experience with these the staff members are not understanding nor very caring I made a mistake with the company and had some choices words regarding another company who's let us down went to apologise and was rudely told not to contact them again in regards to rents again shocking

Reply from agent

Thank you for your review. I have personally looked into this. The outcome is that you was abusive and threatening to a member of the team. we take the safety of all our team very seriously and will not stand for this behaviour. I understand you was upset with another agent and a member of our team got the back end of your issues due to the other agent. i feel your review is unfair and negative to us.

1.00 /5

Poor customer service skills. Made aware of how disgusting our rented property was, and nothing was done about it, not even an apology, even after sending photos of mouldy fridge and broken toilet seat. Could go on.

1.00 /5
Reply from agent

Thank you for your post, i feel that this is very unfair as all members of our team work tirelessly and committed to our service levels, It is unfortunate that all members are not the same, and at time to time we need to make changes to keep our service levels to a high standard.

1.00 /5

ABSOLUTE COWBOYS...THEY INVENT ISSUES TO HOLD BACK MONEY FROM THE DEPOSIT AND UNABLE TO PROVIDE EVIDENCE OF SAID ISSUES..AVOID AVOID AVOID

Reply from agent

Thank you for your feedback. As per any end of tenancy, the tenants have the option to dispute our findings with an independent adjudicator via the tenancy deposit scheme where the deposit is held. On first contact with the tenants, no dispute has been raised and works have been agreed. If they wish to discuss this further please call the office on 01536 415415. We look forward to hearing from them.

1.00 /5

Well considering I stopped using you over 7 years ago and your still asking for feedback you need to update your records more often

1.00 /5

Cannot be trusted with a word they say. They don't keep to their word after viwing a property with them.

Reply from agent

Sorry to hear you feel that you have received a bad experience with Belvoir. Could you please call the office and speak with myself (Bobby) so i can address and understand what has happened. We do aim to help and assist with all queries, and would like to understand why you feel this way.

1.00 /5

A shabby start with Belvior not getting the flat ready before moving in which was their offering. Therefore having to move furniture etc to get things done. Lots of jobs not done as promised to make the flat reasonable for the rent. Also poor service with lots of false promises. I was only with them a year, and happy to leave their contract. Be careful with charges, the most expensive of letting agencies with charges for everything, even when you do things for them because they can not organise anything. Dissapointed from day one walking in the door.

1.00 /5

Very poor service, told I would get a called back but never did. Was told that we had a property and was first in the cue then they tried to let it to someone else. Overall a very poor service, staff eating their subway lunch why talk to me in the office face-to-face. Best to avoid this agency.

Contact details
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Unknown

Address

2 Newland Street, Kettering, NN16 8JH, UK

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Kettering Office

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