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Belvoir - Kettering

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Belvoir - Kettering

A selection of reviews/testimonials by highest rating
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1.00 /5

22.06.2011

Appalling - our tenant

Appalling - our tenant stopped paying and Belvoir were worse than useless. Getting straight answers was impossible, tried to claim repair costs that bore no relation to amounts agreed. Four different administrators chased us for amounts that we sent e mail proof on numerous occasions were incorrect, the last one kindly posted us a copy of her e mail to the franchise owner Harpreet agreeing with our figures, as he had stopped her sending an e mail confirmation to us. It cost us Â£2000 to put our house back to an acceptable condition plus missing rent for 2 months. I have never come across such an incompetent organization and would advise any tenant or landlord to avoid like the plague! I offered to speak to Harpreet on numerous occasions to discuss the outstanding amounts but he just kept leaving numerous poor staff, who never stayed long, to pick up the pieces. We never got a statement in the entire period they managed the property, so only when the problems arose with the tenant did we get visibility to the incorrect amounts they were trying to deduct for work. Words can't express the frustration and aggravation we had dealing with them.

review by Paul 22.06.2011

Reply from agent

Paul Thank you for your comment. Belvoir took over the management of your property directly from Bullet Lettings so we relied on their tenancy files. In respect of works done and the delay in the conclusion of the monies owed, it was primarily due one of our contractor being uncontactable to remedy any defect. The final figure should have been produced quicker by Belvoir so I do take your comments on board. Harpreet

1.00 /5

16.05.2011

Horrible, unprofessional,

Horrible, unprofessional, uninformed, inexperienced people. False hope and promises until receiving money, then no correspondence whatsoever. No return of the holding deposit even though it was not our fault not accepted.

review by Avoidbelvoirkettering 16.05.2011

Reply from agent

Good Morning, I am sorry to hear of your bad experience with Belvoir. Since your review was added Belvoir has changed ownership and all of our staff are professional, experienced and informed to help our tenants and landlords through the letting process as smoothly as possible.

1.00 /5

28.09.2010

I was a tenant with Belvoir

I was a tenant with Belvoir for 6 months and moved out at the end of May. For the last 2 months of the tenancy we had no heating, this was reported numerous times and took about a month for someone to even come out and take a look. Upon vacating the flat was left immaculate and the tenancy agreement stated all monies owed (

review by Blackberry 28.09.2010

Reply from agent

In my opinion the agents are telling lies. For at least two years tenants deposits have legally been required to be held in a ' tenancy deposit scheme'. This was set up by the goverment to hold tenants deposits separately to prevent landlords from withholding them unfairly. The letting agents administer it, so therefore have the money. Look up 'tenancy deposit scheme' and then confront them with this.