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Sarah Mains Residential - Newcastle

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

First impression not good. Left message asking for my call to be e returned. No response. I then telephoned again.

Reply from agent

I am sorry to hear this Pauline. We are very busy, but of course your call should have been returned. I would be most grateful if you could call our Customer Services Manager, Susan Richardson, on 0191 2390815. Susan will be delighted to help you. Sarah Mains

3.00 /5

A bit more expensive on the fees side than their competitors, and in parts communication from the post-sales team wasn't great, but all in all, a fairly decent estate agent experience (Seller perspective)

Reply from agent

Thanks very much Emma.

2.00 /5

I don't know why letting agents use this company. To even ask the simplest of questions cos the details are not on the website they ask people to send their credit report. I don't think anyone wants to do that if it's just to ask something before you want to even know if u want to view this place after knowing that information u seek. Absolutely horrible. I understand if it was after you want to view the property but before that to ask a question!? Absolute joke and abuse to have people's details. U don't even know if they sell your details or their t&C

Reply from agent

If you would like to discuss your concerns with us Geri please do give us a call on 0191 2390815 Sarah Mains

1.00 /5
Reply from agent

I am sorry that you have had cause to leave a one star review, however I am unable find any record for you. Please could you call our Customer Services Manager on 0191 2390815 if you wish to discuss this further. Sarah Mains

1.00 /5

I spoke to them twice to see the house they gave me an appointment but not once did anyone come to show the house or open the door? I knocked on the door many times.

Reply from agent

I am sorry to see that you have had cause for concern. I would be grateful if you could call 0191 2390815 to discuss this further, if you would like to. Sarah Mains

1.00 /5

I spoke to them twice to see the house they gave me an appointment but not once did anyone come to show the house or open the door? I knocked on the door many times.

Reply from agent

I am sorry to see that you have had cause for concern. I would be grateful if you could call 0191 2390815 to discuss this further, if you would like to. Sarah Mains

1.00 /5

Lived with them and had no problems until it came to moving out and they are refusing to return my deposit or even complete checks for them, would avoid!

Reply from agent

I am sorry that you have had cause to leave a one star review but we are happy to discuss this with you. Please call 0191 2390815 if you would like to do this. Sarah Mains

1.00 /5

Possibly the worst estate agent in the whole of my landlord experience. Slow and inexperienced staff. Avoid at all costs. I am taking them to Property ombudsman service so that will tell you what you need to know.....

1.00 /5
Reply from agent

I am sorry to see that you have left a one star review. I am unable to find a record in our files for you. Please could you call 0191 2390815 so that we can investigate any concerns you may have. Sarah Mains

1.00 /5
Reply from agent

I am sorry to see that you have left a one star review David. I would be most grateful if you could call 0191 2390815 so that we can discuss your concerns. Sarah Mains

Contact details

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Address

119-121 St George's Terrace, Jesmond, NE2 2DN, UK, NE2

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