Very disappointing experience with Michael Poole Lettings. I had a viewing booked for 3:00pm today in Eaglescliffe. I rearranged my working day, left a job and drove from Norton specifically to attend the appointment. I arrived at approximately 3:05pm. There was nobody there. I checked around the property, looked at the front and back and knocked on the door because I was trying to work out whether someone was waiting for me or whether I had missed them. Nobody from Michael Poole called me. The messages they send regarding the viewing come from a number that cannot be called back, so there was no simple way to contact the person carrying out the viewing directly. To speak to the office, I had to call the main landline and go through the usual automated options for lettings, sales, waiting for an operator, etc. By the time I actually spoke to somebody it was around 3:15pm. I was then told that I was late, that their staff are very busy and cannot wait, and that the viewing slot was only 15 minutes. I explained that I had actually been standing at the property since approximately 3:05pm. If the viewing was 15 minutes long, there were still around 10 minutes of the booked slot remaining when I arrived. Nobody tried to call me, even once, to ask whether I was coming or where I was. I run a business myself. I understand that people are busy and appointments need to run on time, but I had also rearranged my work, lost working time and driven from Norton to Eaglescliffe for an appointment that had been booked with me. Their solution was to offer me a video viewing tomorrow. That is not really a solution. I am considering renting and living in the property. There are already photographs online. I travelled there because I wanted to physically view the property, see the condition properly and get a feel for the place myself. Five minutes late may not be ideal, and I accept that, but making no attempt whatsoever to contact somebody who has travelled to an appointment, then simply saying "we are very busy and cannot wait" shows very little respect for that person's time. A single phone call could have avoided the entire situation. Very poor customer service and a very frustrating waste of my working day.