I rented one of their properties for two years. While Adrian is a good, kind and friendly man in general, I was left deeply disappointed by how things were handled when it came to the deposit. When I moved in, I clearly mentioned that I didn’t want certain pieces of furniture in the flat. Adrian agreed and said it wouldn’t be a problem — that the items could be moved to another property. There was never any mention of me having to pay for this. Now, I’m being asked to cover the cost of paying for the greedy landlord's furniture, which feels unfair and misleading. I did agree to buy a new sofa, however - which I did do. I also agreed to pay for a doorbell I had removed, but I was charged £40 for a model that sells for under £10. I would love to see the receipt for the new doorbell:)? I was also left without access to the electricity meter for 18 months, despite repeatedly asking for a key. I never raised this in my deposit dispute, but probably should have done so. Over the course of two years, I paid approximately £54,000 in rent and looked after the apartment with enough of a care and kept to myself as much as a tenant can.. After 13 years of renting in London, I have had my fair share of problems with estate agents, but have never faced any deposit deductions, aside from a £13 charge for a nail polish mark on the floor.... I was surprised and disappointed by how this has been handled. It’s sad that some landlords or agencies are so desperate to milk the tenants as much as possible and their greed is baffling. Especially considering that the landlord cheap skated as much as possible throughout the two years of my tenancy. I always just tried to improve things in the very old and poorly maintained property - albeit in a great location - that I was paying a LOT of money for. As I mentioned, Adrian is a good man and I wish him well, but the fact that he's allowed for this scam to happen, is nothing short of disappointing.

Good night with friends but bar staff a bit rude. Was told after just being served if I didn't move our drinks off the bar they'd be thrown away!!!

A very average Italian

Initially Leanne was great, when purchasing our new property and selling our old home. However, as time went on during the process of buying/selling communication became very infrequent and then non existent to the point I heard absolutely nothing from her for over a month despite sending an email of complaint. Of which I ended up drafting two. I would not recommend using this agent because of this experience as moving is already stressful enough and I found her approach to be abrupt, sarcastic and unhelpful. Both my buyer and seller advised much the same so feel this must be the norm as opposed to my sole interpretation.

Be aware, if you use their Facebook management ads service they will delete all the data that you paid for when you stop your contract. You will get no residual long term data benefit from allowing them to manage your Facebook ads. I'd either remove them from your meta account before you give your notice in or use an ad agency separate to these to distribute the lead gen tool.

High hopes, due to reputation of the company. Unfortunately, the interactions with the staff from the Prenton branch were not great from the beginning. From initial queries regarding the property not being answered (as soon as offer was accepted) by the Sales & letting negotiator, I then passed this feedback to the lady who did the second viewing who advised they would get the branch manager to contact me, which never happened. Due to concerns about the purchase, and following a badly written/bit insensitive email by the Sales Progressor , when a final viewing was arranged the lady who came to let us in, had no idea of the status of the property or who I was, considering I had already had my offer accepted, which I found unprofessional. To conclude, when I went to pick up my keys for my new home, I was handed them (by who I believe was the Prenton branch manager), not in that lovely Karl Tatler box that is advertised, but with the previous homeowners old club cards still attached to them...Disappointing lack of attention to detail and client care, unfortunately.

This review is about the lettings team specifically - sales team are fine which is why I gave 2 stars... regarding the lettings team - Was great when George potter was running it as he really made an effort with clients and communication was amazing.- since he left it has gone down hill... communication is poor. they seem to always be in meetings when you call. when you email them the replies are not prompt and often not informative. I don't usually send bad reviews as i think if you don't have something nice to say don't say it. but for those looking to rent in Croydon steer clear