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Payne & Co

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Payne & Co

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

3.00 /5

review by Ruky Saiyed

3.00 /5

😐 …

review by Yaqub khan

3.00 /5

Couldnt help

review by Zamzam Choudhury

3.00 /5

so so. never came round to check the flat before I moved in and dosnt really care until you move out

review by Danny

2.00 /5

Make sure you have pictures of the property rent from them. They will try to charge you for changing the old worn off carpet and repair the damp wall of the flat. I was saved because I took plenty of pictures before I move in to the property.

review by BA

2.00 /5

Expensive

review by Jon Son

Reply from agent

Dear Jana Sivo, As a company we take our reviews very seriously. Unfortunately, we are struggling to find a record of your name or any dealings with you, please could you contact us on 020 8518 3000 or ilford@payneandco.co.uk so we can clarify your review without delay. Regards

1.00 /5

If you’re thinking of selling your property with Payne & Co, I would strongly advise you to reconsider. My experience has been extremely disappointing and stressful from start to finish. Despite paying promptly for all the necessary fees (including floor plans and EPC), the agency failed to deliver the level of professionalism and support I expected. Instead of offering constructive advice, I found their approach abrupt and insensitive. In particular, Imran’s communication was unacceptably harsh—he essentially threatened to withdraw my property from advertising if I didn’t immediately reduce my asking price. As the owner, I know my property’s worth and had already made my position clear, yet my personal circumstances and reasons for not responding instantly were completely ignored. Rather than working with me to find a solution, Payne & Co seemed more interested in pressuring me into a quick sale at a lower price. This heavy-handed attitude left me feeling undervalued and unheard as a client. Ultimately, I felt forced to withdraw my property from their advertising altogether. I would not recommend Payne & Co to anyone looking for a considerate, client-focused estate agent. There are plenty of other agencies out there who actually listen to their clients and treat them with respect.

review by joe last

Reply from agent

We’re sorry to hear you were disappointed with your experience. At Payne & Co, we strive to offer honest, professional advice to help our clients achieve the best outcome when selling—whether that’s around pricing or general feedback. We regret if our communication came across as insensitive, as that was never our intention. Your feedback has been noted and shared with the team to help us improve. We wish you all the best moving forward.

1.00 /5

I just had a phone call discussion and the female on the other side of the line was so uncooperative and rude.

review by Tebz

Reply from agent

We're sorry to hear about your experience. This doesn't align with our commitment to excellent customer service. We would appreciate the opportunity to investigate further and address any concerns. Please feel free to share more details and contact us directly.

1.00 /5

Worst property service ever in the UK. Service was quite poor and unprofessional. Total disappointment. Tom is the worst in both personality and profession. Tom is a highly unjust person who does not keep his commitments. Avoid them whenever possible. I wish could give them anything less one star.

review by Kuldeep Singh

Reply from agent

Dear Kuldeep Singh We have gone through our database and we can not seem to locate your details being registered here at Payne & Co. Your opinion is defamatory and does not correspond with the other reviews Tom has received. Tom is one of our most senior and respected sales advisors with over 10 years of experience. If this is a genuine complaint, please get in touch and we will look into this matter for you. Please call us on 020 8518 3000 opt 1 or alternatively email us at Ilford@payneandco.co.uk. Regards Mark Sinclair, Manager.

1.00 /5

Hi just writing my review as I feel bad for anyone would get what I got from them If they have zero star I would DEFINITELY give them ZERO STAR Colin since day one being extremely rude and unprofessional wouldn’t recommend him to anyone . Ripping people off stealing their money extremely rude have never seen rudeness like this in my life zero professionalism I have been renting for nearly 10 years now with 3 agencies have never had like this experience before I would say if you see PAYNE&CO or COLIN name RUN AWAY !!!

review by Alaa Said

Reply from agent

Thank you for taking the time to share your feedback. We value all feedback, as it helps us improve our services. However, we were disheartened to read your review as it contains statements that do not align with the experience we strive to provide. At Payne & Co we pride ourselves on maintaining a high level of integrity and ensuring that our customers receive the best possible service. We take any claims of unfair treatment or untruths very seriously, and we would like to address your concerns. We thoroughly investigated your case and found that the information provided in your review does not accurately reflect the situation, all our interactions have been polite and professional, and we have even received emails from you thanking us for our help! We are confident that we always acted courteously and professional. We consider your opinion to be defamatory and it does not correspond with the other reviews Colin has received. Colin is one of our most senior and respected members of staff with over 20 years of experience. If this is a genuine complaint, please get in touch and we will look into this matter for you. Graham Jones Branch Partner