Made a good start with a quick sale but after that my perception was that they let themselves down with poor communication and response to messages with the office. We have used other Thomas Morris offices in the past and had a great experience so we were disappointed with our most recent sale experience via the Huntingdon office.

Made a good start with a quick sale but after that my perception was that they let themselves down with poor communication and response to messages with the office. We have used other Thomas Morris offices in the past and had a great experience so we were disappointed with our most recent sale experience via the Huntingdon office.

I am a severely disabled pensioner and although i live in London, my house is in London yet i have to try to get help from Swansea.My disabilities, age, and equality act make no difference to one member of staff he just repaeats like a robot his function in a government department. There is not sign of any interest. As a result i do not get answers to the questions i need to know and it takes so long to get answers. He seems to think that because f where he works he is superior when i suggest contacting the CEO he replies you can it will make no difference. I worked for 50 years to pay this person to become a robot

Web site not too good

Great service, friendly team of staff.

Viewed a property for sale in beith over the bank holiday weekend, absolutely perfect for us, and on phoning the estate agents found out "the seller only wants first time buyers?". Absolutely insane to me that you can post a property saying "all viewings welcome" then have people fall in love with a property to find out we can't purchase it because we aren't first time buyers? Why was this not listed in the description? It literally listed the opposite. Really upset as it was the perfect house for us given the recent mobility issues I face. Wish it had been listed in the actual description then I wouldn't have gotten my hopes up or even looked at it. Didn't even get the chance to explain we didn't need to sell our property first.

Having been a landlord with SM for a couple of years, from 2022-2024, I couldn't recommend them for managing property on your behalf. I had numerous issues, from poor inspection reports (not highlighting really quite obvious condensation issues at the property - previous tenant of 7 years had no such issues), to forgetting to carry out CP12 inspections at the required interval, and having to constantly chase the Tenancy manager for responses after emailing multiple times about some of the issues we had. Usually had to follow up with a call, when there was no reply, and the response was often 'sorry we were busy', well I'm afraid that's not my concern as a paying client, if you need more staff to provide the correct service, then employ more people. The whole experience on the tenancy management side was continual frustration, we've now thankfully moved to another agent in Benton who actually provides excellent customer service, what a contrast......To the management and directors at Sarah Mains, you really need to do better than this, the service we paid for and received was really just not good enough.

I don't know why letting agents use this company. To even ask the simplest of questions cos the details are not on the website they ask people to send their credit report. I don't think anyone wants to do that if it's just to ask something before you want to even know if u want to view this place after knowing that information u seek. Absolutely horrible. I understand if it was after you want to view the property but before that to ask a question!? Absolute joke and abuse to have people's details. U don't even know if they sell your details or their t&C