Hi Philip, thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear that Roxy and Thomason supported you well and made a positive impression. We’re sorry to hear that things felt inconsistent as your sale progressed, particularly around communication and the handling of your request to take the property off the market. We understand how frustrating that must have been and this isn’t the level of service we aim to provide. We’re pleased a buyer was ultimately found and that a completion date could be agreed that worked for you. Your feedback has been shared with the team so we can improve moving forward. Thank you again, and we wish you all the best for the future.