It was a good start but as time went on I felt it went off the boil. Lots of time wasters coming to view with no intention of buying, communication from Roxy and Thomason was great, as this lengthy period went on I emailed to take it off the market, this never happened, eventually a buyer was found and again a lengthy process of silence, we’d given up if I’m honest, then received a call to ask us to be out in one week, when I said this was impossible they asked Why? I then agreed personally with the buyers a reasonable date to vacate and complete. I did a lot of the negotiation myself. I do repeat though that Roxy & Thomason are a credit to your business
Reply from Thomas Morris - Huntingdon: Hi Philip, thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear that Roxy and Thomason supported you well and made a positive impression.
We’re sorry to hear that things felt inconsistent as your sale progressed, particularly around communication and the handling of your request to take the property off the market. We understand how frustrating that must have been and this isn’t the level of service we aim to provide.
We’re pleased a buyer was ultimately found and that a completion date could be agreed that worked for you. Your feedback has been shared with the team so we can improve moving forward.
Thank you again, and we wish you all the best for the future.
