I am a severely disabled pensioner and although i live in London, my house is in London yet i have to try to get help from Swansea.My disabilities, age, and equality act make no difference to one member of staff he just repaeats like a robot his function in a government department. There is not sign of any interest. As a result i do not get answers to the questions i need to know and it takes so long to get answers. He seems to think that because f where he works he is superior when i suggest contacting the CEO he replies you can it will make no difference. I worked for 50 years to pay this person to become a robot