AVOID!!! If I could give 0 stars I would. A bunch of incompetent bullies who really DO NOT care how they treat you as a client and despite making formal complaints they just go round in circles and don't actually answer for any of their mistakes! They think its acceptable to put a tenant into a property which they have been told doesn't have a job, do not credit checks or obtain a guarantor. Then think its fine for us as the Landlord to suck up the losses when said tenant leaves mid-tenancy without paying. After speaking to said tenant direct, she also confirmed they used bullying tactics with her and were extremely unhelpful & rude towards her. Take your money elsewhere and use an estate agency that knows that they are doing instead of one that is doing the bare minimum which they call "industry standard" They are merely processors to obtain their management fee. Now having issues with one of their contractors all because, yet again, Whitegates are incapable of using some common sense and giving full facts and instead just do the bare minimum to get a job done. They DO NOT have the Landlords best interests in mind!

Unfortunately my experience with them has been very poor recently, wasn’t expecting such a way to treat a long term tenant who has been very cooperative throughout the tenancy period and is doing his best to work with you to find a new tenant after changing in my situation!!!

Worst service. Employees talk very rudely. They don’t care about the customers.

AVOID AVOID AVOID AVOID I’ve had a very poor experience with Whitegates Huddersfield. This level of … More

Very disappointed with this letting company. Poor communication and slow to respond to issues. Would not recommend

AVOID !

I’m not even a tenant here. I’m just a visitor who came to check in on someone whose mental health has been steadily deteriorating because of the conditions she’s been forced to live in. She moved in with hope, with excitement, thinking she was starting a new chapter in a place she could finally call home. But the moment she stepped into the this flat she realised it was built on lies, neglect, and empty promises by the letting agency. This place is not just unfit to live in — it’s actively harming her. She’s reached out time and time again, sending emails, making phone calls, desperately asking for help, and each time she’s been ignored, dismissed, made to feel invisible. How do you sleep at night knowing someone is suffering like this under your responsibility??? How do you look at this situation and do absolutely nothing? You as letting agencies have a legal obligation to provide liveable conditions for your tenants. Not only that, we as people are meant to help each other because this is not just poor management it’s inhumane. THIS IS HER LIFE, she isn’t an ATM bro. FIX HER ISSUES NOW or we are taking legal action.

Whitegates have been passive-aggressive since they took over my landlords houses under a managed fee, they don't do any work to warrant this fee, I still work with my landlord directly but they are too blind to see Whitegates are charging them an 18% fee for no work, they send emails with demands about upping rent, forcing inflated prices in the local area because the landlord owns a portfolio of properties. 3 months before our contract ended - and days before Christmas, they sent out a email demanding we agree to re-sign a new contract with a £150 increase on our rent. The law states we could refuse, but this highlights the shady practices of this company.

Been a tenant for 3 years. This situation has been extremely challenging, unprofessional, and discriminatory. Despite sending numerous emails to the office, particularly to an individual named Olivia Laycock MARLA, the Manager, my £2500 deposit has not been returned, and I have been denied a copy of the lease agreement. As a consumer and tenant in the UK, I am entitled to request a copy of the lease agreement and the return of my deposit. I have lodged a complaint with their Complaints Department, but have not received any response. I have made countless phone calls, only to be hung up on. My tenancy agreement ended in October 2024, yet I am being pressured to pay rent until March 2025, despite vacating the property in April 2024 and fulfilling my lease obligations until the end date. I have personally experienced bullying and disrespect, including an incident at their main office involving their main director, Mr. Chan, with Olivia providing cover for him. With no other recourse, I have resorted to legal action to recover my funds. I urge others to steer clear of these individuals, as they exhibit unprofessionalism, rudeness, and discrimination.