One star is generous for these people. We rented a property off of them and there were so many issues with our experience, let’s start with the fact they painted over mould to hide it was there, it took them a year and half to take the let sign down. they were going to get rid of the rubbish they created in the garden before we moved in, this never got done. Now we have managed to get away they are now disputing the deposit, even though in their own tenancy agreement they state that no deductions can be made if we were not contacted 10 days after giving the keys back (we weren’t!). Shocking, greedy landlord, would never rent or buy a property from these people again.

Staff (Olivia) is rude and not helpful at all.

worse service i received from manager olivia took them 16 days to give auswer which they could of gone first day. but rip off service. if there was option of 0 star i would given that

First offer get accept , than make you wait 2 week. Than it get decline by fake allegation by manager Olivia , would give 0 star

I absolutely love my new property but the absolutely worst feature is having to deal with rude, patronising and sheer mean staff at whitegates huddersfield. Their behaviour is really strange towards me and really off. I have never in my life ever been treated like this as I am a good tenant, my previous landlord being on very good terms with him for instance. Had disgraceful attitude to a boiler that they will not fix so having to tell kirklees council to complain about them Further to the response from whitegates I hope people will make their own minds up about how real or relevant my complaints are/were, just to clarify it took 8 months to mend the boiler. I moved in to a freezing property and got shouted at for ringing to complain about no heat in wintertime. Thank god im moving out so i never have to deal with these obnoxious clowns ever again.

I had the unfortunate experience of renting from Whitegates at 12 Rook Street, Apartment 5. Throughout the year, I faced persistent issues: missing keys, a broken letterbox, a mold-infested bathroom that led to health problems, and a manager, Tracey Nelson, who exhibited bullying behavior. Despite my continuous efforts to communicate and resolve these issues, the lack of responsiveness from the team was shocking. Even after moving out, communication breakdowns and undisclosed charges persisted. Regrettably, my attempt to resolve matters amicably has proven futile. What's worse, even after a month, I still haven't received my deposit back, and no one has bothered to contact me. A year-long nightmare that concluded with a complete disregard for tenant concerns. 1 star is generous. Emailed Chan and a week later no response. There is also clear discord between building manager and estate agents. 2-3months later I got my deposit back 😂😂 they actually took the piss my God of I ever see a place leased by Whitegates I’d rather be homeless

I had the unfortunate experience of renting from Whitegates at 12 Rook Street, Apartment 5. Throughout the year, I faced persistent issues: missing keys, a broken letterbox, a mold-infested bathroom that led to health problems, and a manager, Tracey Nelson, who exhibited bullying behavior. Despite my continuous efforts to communicate and resolve these issues, the lack of responsiveness from the team was shocking. Even after moving out, communication breakdowns and undisclosed charges persisted. Regrettably, my attempt to resolve matters amicably has proven futile. What's worse, even after a month, I still haven't received my deposit back, and no one has bothered to contact me. A year-long nightmare that concluded with a complete disregard for tenant concerns. 1 star is generous. Emailed Chan and a week later no response. There is also clear discord between building manager and estate agents. 2-3months later I got my deposit back 😂😂 they actually took the piss my God of I ever see a place leased by Whitegates I’d rather be homeless

If you could put 0 stars I would. Service is very poor. When we cancelled our agreement they tried to charge a very high fee. We had nothing agreed but they took the tenants rent as payment. No communication at all. If you are thinking about getting them to manage DONT.

I cannot recommend this firm due to their highly unprofessional service. On two separate occasions, I had scheduled property viewing appointments, and both times, the viewing officers failed to show up. Today, the same situation occurred, and another customer faced the same issue. This not only wasted my time on two separate occasions but also reflects extremely poorly on their reliability and customer service.

The longest amount of time I have EVER had to wait for a deposit - on top of which when I disputed the deductions, found out I had missed phone calls after what must have been literally a few minutes after I made the 'dispute' action. Funny how quick they are to take money and so overly-leisurely on giving it back (like doing business with HMRC). After then requesting to pick up some important documents (DBS documents which, by their very nature, make it impossible to apply to have them sent anywhere else other than where you are currently living) I receive radio silence as though it's a form of bitterness. Basically very poor customer service.