I’m not even a tenant here. I’m just a visitor who came to check in on someone whose mental health has been steadily deteriorating because of the conditions she’s been forced to live in. She moved in with hope, with excitement, thinking she was starting a new chapter in a place she could finally call home. But the moment she stepped into the this flat she realised it was built on lies, neglect, and empty promises by the letting agency. This place is not just unfit to live in — it’s actively harming her. She’s reached out time and time again, sending emails, making phone calls, desperately asking for help, and each time she’s been ignored, dismissed, made to feel invisible. How do you sleep at night knowing someone is suffering like this under your responsibility??? How do you look at this situation and do absolutely nothing? You as letting agencies have a legal obligation to provide liveable conditions for your tenants. Not only that, we as people are meant to help each other because this is not just poor management it’s inhumane. THIS IS HER LIFE, she isn’t an ATM bro. FIX HER ISSUES NOW or we are taking legal action.