Watch how you deal with them because they can take money for a deposit make something up and keep it

We have one tenant client named John Brown who has not left this review. I can only assume this is a bogus review. However, if you are a genuine client with a genuine issue, please feel free to contact our office to discuss your concerns. Thank you

Esmerelda, thank you for taking the time to provide a star rating. Could you perhaps explain why you were unhappy with our service as I can see that you had a phone call with my office, but nothing further? I look forward to hearing back from you. Kind regards

Initially friendly, the staff were professional and listened to the problems. However it took too long to take action against problems. Before moving into the flat in wood Street studios I was promised that the chairs would be replaced, however they were not untill 4 months in with several emails and calls. A history of "long procedures" which cause great inconvenience.

Cost nearly £4k to move into a dirty flat, with a marked stained carpet and with "repo" stickers all over the sanitary ware. Fobbed off on basic repairs for over 12 months. Aggressive, nasty, greedy and bullying (was actually threatened by the landlord) and compared with London agents nowhere near as professional. Avoid.

Probably the worst estate agents I've used, student let, had damp and mold in my room, they sent people around to check and said there was nothing wrong, even though my bedsheets were moist and I had countless dehumidifiers that were full after a single day. Had to move into a box room for the rest of the year, and I'm lucky that was available otherwise I'd have had some serious health issues. Halfway through the year we get an email saying the landlord has moved away from martin and co and they wont be dealing with us anymore. So had to deal with an unresponsive landlord for 6 months with no middle man. Absolutely no accountability, will leave you in the dust once you've signed the agreement and given you the keys. Went to Student Haven for my last few years, they were nothing but helpful, use them instead. EDIT - In response to the reply on this post. I actually left a review 10 years ago, I'd forgotten why I deleted it but thank you for reminding me it was because I was being harrassed by text and calls from you. - I'm not about to open that discourse again so please refrain from contacting me. Thank you for clarifying it was actually yourselves who severed contact with our landlord, leaving us in the property with no representation, there was actually no explanation back then apart from a single letter, letting us know you weren't representing us, no explanation why. - I would direct my frustrations at the landlord however you didn't leave us with a name or any relevant contact information for them. I received a marketing email from you after 10 years of hardly being a respected tenant and it just felt like the right time :)