None of the agents seem to know the first thing about the properties they are selling. They don’t follow up, don’t know conversations had previously, don’t know if it’s first or second visit. As a viewer I find it reallly off putting and unprofessional.

Was informed by Toby Hills that the property included the fridge and washing machine on display while viewing. Put a deposit down, moved in, only to find that the white goods were no longer there. Also discovered that the property had a flea infestation that they didn't seem at all interested in clearing (I was advised to go and buy flea spray from a nearby Vet's.) There was constant pressure for viewings in the last month, despite me making clear that I worked from home and block viewings would be preferred. I offered a table in the property for free to one of the sales staff Kerry-Anne, after she expressed an interest. After moving out, she changed her mind, and I was faced with the prospect of having to pay for its removal (the management department saw sense in the end). They're getting a two not a one because Joe Newman in management is a decent guy.

Was informed by Toby Hills that the property included the fridge and washing machine on display while viewing. Put a deposit down, moved in, only to find that the white goods were no longer there. Also discovered that the property had a flea infestation that they didn't seem at all interested in clearing (I was advised to go and buy flea spray from a nearby Vet's.) There was constant pressure for viewings in the last month, despite me making clear that I worked from home and block viewings would be preferred. I offered a table in the property for free to one of the sales staff Kerry-Anne, after she expressed an interest. After moving out, she changed her mind, and I was faced with the prospect of having to pay for its removal (the management department saw sense in the end). They're getting a two not a one because Joe Newman in management is a decent guy.

Excellent letting agents and very helpful. Thanks to Danica who promptly responded to my queries and quickly arranged a second viewing when I requested one. She was very thorough when providing information. The first lady who met us …

I had many troubles settling to my flat because of them.

One of my worst experiences as a tenant. After moving to Hove from London, where I’ve lived for 20 years, I was hoping for a smooth experience. 3 weeks into the tenancy I’m still waiting for things to be resolved. Flat had an inventory which wasn’t worth the paper it was written on. List of issues: Flat not professionally cleaned - excuse from Joe the Letting Manager (LM). It doesn’t have to be professionally cleaned. They offered to clean the kitchen but I did it myself as who wants to live with a dirty kitchen. Cooker and cooker hood doesn’t fully work- excuse from the LM - we could not expect the inventory to pick that up. Rotten back door - excuse from LM -we could not expect the inventory to pick that up. Windows don’t open - excuse from LM -we could not expect the inventory to pick that up. 1 of the fridges in the kitchen does not work - excuse from LM - we could not expect the inventory to pick that up. Some of the blind cables are broken - excuse from LM - we could not expect the inventory to pick that up. Wood lice coming into the spare room - excuse from LM -we could not expect the inventory to pick that up. Some radiators don’t work. Excuse from LM -we could not expect the inventory to pick that up. Think you all get the message. Zero accountability and minus 100 for empathy for what I’m going through. Credit to the landlords as they are trying to resolve things and had the decency to apologise. Shocking service from this company, especially their Lettings Manager.

Unethical, no class. Offer had been accepted by the buyer and was legally moving forward. However sawyer and co seemed to think it was acceptable to keep soliciting/searching for offers leading to the gazumping of an elderly couple, adding stress/anxiety to the already complicated process of moving house. Give estate agents a bad name and wouldn’t trust as a buyer even as last resort.