Sawyer and Co

We have been living in our property managed by Sawyers and Co since Feb 2016, and since being assigned our own property manager, Jade, it has made things so much simpler. We know who to email/phone if there are any issues and it saves having to explain issues multiple times with just one main point of contact. Jade has always been very thorough, efficient and quick to deal with any issues that we have had, and it has made our experience a lot simpler. It is easy to contact her when issues arise and we have always had things sorted when necessary. Some less urgent things have taken a bit longer, but most of the time this was to do with the specific contractors and not the letting agents. From my experience, Saywer and co are very efficient compared to other letting agents, and Jade manages our property, well and in a friendly manner, which makes it much easier for us.

Prompt, personal and friendly service, and particularly helpful following staff changes over the past 12 months. The property review service is particularly reassuring if you live overseas as photos are sent through regularly to show you the condition of your property.

We have been renting from Sawyer and Co for 18 months, and Emma was our property manager for that time. She was always prompt in her replies, well informed about the property, extremely helpful and friendly, and it has been a pleasure to have her as our property manager while we have been here.

Despite not representing me, the estate agent maintained good, prompt communication throughout the purchase. Due to a problem with the lease and some maintenance issues with the property, this was not a particularly easy transaction, but it may not have completed, had it not been for the work of Kerry-Anne and Luke to help me get these issues resolved. It took them a long time to get a missing window replaced and I had to ask a few times, hence a point deducted. But this was the only negative point to an otherwise professional service. Sawyer & Co care about how they present themselves to buyers, as we will, of course, one day become sellers. As a first time buyer, I found two other national high street estate agents very pushy and persistent with their in-house mortgage brokers. These tactics may bring in short-term revenue, but buyers tend to never use the agent as a seller. In contrast, Sawyer & Co are not pushy and have clearly thought through their long term business plan. Local estate agents are a better way to go, as they rely on their reputation. I would be happy to sell through them in future.

Sawyer and co were very friendly and professional. However, they were not the most responsive during the lead up to my moving in. They were very slow to respond to voicemails or emails (and sometimes didn’t respond at all) and I had to keep …

My experience of everyone was relatively pleasant, people were friendly and helped myself and my partner to get the flat we wanted - our first flat. There was however a period of almost three weeks where basically nothing happened with our …

3 stars given mainly due to interaction during the finalising of the property. Unfortunately, I did not find the communication smooth with regards to the holding fee being paid as none of the Goodlord links actually worked in the email I …