Unethical, no class. Offer had been accepted by the buyer and was legally moving forward. However sawyer and co seemed to think it was acceptable to keep soliciting/searching for offers leading to the gazumping of an elderly couple, adding stress/anxiety to the already complicated process of moving house. Give estate agents a bad name and wouldn’t trust as a buyer even as last resort.

One of my worst experiences as a tenant. After moving to Hove from London, where I’ve lived for 20 years, I was hoping for a smooth experience. 3 weeks into the tenancy I’m still waiting for things to be resolved. Flat had an inventory which wasn’t worth the paper it was written on. List of issues: Flat not professionally cleaned - excuse from Joe the Letting Manager (LM). It doesn’t have to be professionally cleaned. They offered to clean the kitchen but I did it myself as who wants to live with a dirty kitchen. Cooker and cooker hood doesn’t fully work- excuse from the LM - we could not expect the inventory to pick that up. Rotten back door - excuse from LM -we could not expect the inventory to pick that up. Windows don’t open - excuse from LM -we could not expect the inventory to pick that up. 1 of the fridges in the kitchen does not work - excuse from LM - we could not expect the inventory to pick that up. Some of the blind cables are broken - excuse from LM - we could not expect the inventory to pick that up. Wood lice coming into the spare room - excuse from LM -we could not expect the inventory to pick that up. Some radiators don’t work. Excuse from LM -we could not expect the inventory to pick that up. Think you all get the message. Zero accountability and minus 100 for empathy for what I’m going through. Credit to the landlords as they are trying to resolve things and had the decency to apologise. Shocking service from this company, especially their Lettings Manager.

Poor communication. They don’t honour their appointments and give you the opportunity to view properties, as promised.

Never cared about my complaints forcing me to make the payment for the maintaince all they need is money I sated in my property for 1 week without electricity but they never cared

Liars and thieves. Years of mould and damp due to leaking windows, holes in roofs which were just ignored. Water coming through windows just left despite constant emailing. Once we threatened to use the rent to fix the multiple issues faced by a complete lack of care from them and our landlord their response was to issue a section 21 (no fault) eviction. To top it off they had the audacity to try and get us to pay for garden renovations with our deposit. Luckily the deposit scheme agreed with us. Joe Newman you are a liar and an immoral person.

Level of consideration to residents Parked on a blind bend on double yellows (very clear yellows, not like you can't see them) by a school with a sign saying "keep clear - school". I'll let you make your own mind up.

Terrible service. Would not recommend at all

Recently rented a flat through Sawyer which became our worst renting experience in a decade. The agency and the landlord withheld important information (detrimental to health) about the property in order to let it out. Our communication with the agency was poor from start to finish, and we frequently didn't hear back from emails or have calls answered. In our experience this agency provides shocking support to tenants while protecting the landlord. This rental experience resulted in a huge loss of money, stress and loss of income due to having to move out of the property & find a decent agency to rent with again. This experience was heightened by the total lack of care and reassurance from the Hove lettings team. We really wouldn't recommend renting from them, even if everything looks good on paper.

As much as the people you deal with are professional and polite. They will just avoid dealing with expensive and serious problems in rental properties. We were permitted to exit our tenancy early due to the mould within the property. Which we had been complaining about for months, they still do not admit to there being a damp problem despite letting us out the tenancy early due to it. Just telling us it’s condensation, despite us having a tumble dryer, heating being on 24/7, windows always open and wiping the walls every other day. More than likely it has just been painted over and the new tenants who are in now will get a horrible surprise in about two weeks when the walls start to grow fur. We were also expected to just accept that the flat had a mysterious sewage flood and carry on paying rent with no real assurance that anything would be done to prevent it happening again. Now we are moving out they are trying to charge us close to half the deposit for problems within the flat that we had either reported or they had noted during the property inspections. Currently in the process of reporting to both Brighton City Council, Redress, Shelter and the TDS. Also seeking legal council to claim back all the financial loss we’ve suffered due to the hazardous waste and mould that ruined about half our possessions.

No repairs were ever done on my flat including a fallen down fence and uninstalled bathroom tiles, there was no carbon monoxide alarm so the property shouldnt have been let anyway, landlords and neighbours were allowed to harass and assault us and then the letting agent tried to illegally force a cleaning clause on us 9 days before moving out of a spotless flat. Huge scammers.