At the point Jess Fowler took over the handling of my rental she dealt with every step in a professional, efficient and friendly manner, explaining everything to me and going the extra step. Prior to her this was not the case. Jess knows what customer service is and it felt like the good old days before bots and AI came on the scene. So pleased with my new flat and cant wait to move in! Thanks Jess for your due diligence and attention to detail.