Absolutely impossible to get hold of their aftersales, as a buyer. When we do get through they say they can ring us back, and never do. If I were the seller I would move my property to someone else.

Surprised. They make you leave a review the moment they find you a property and to mention their name. With a 6 bedroom house kicking all the problems under the carpet and making everything else seems all in working order. Been facing this issue last winter with no hot water with a 30 years old boiler. Slow response to emails, been calling the agent who is in charge of our property but never man up to speak to me, passes the message to the receptionist that they’re working on it. Not very impressed.

I was scheduled a viewing today at Hillview Avenue, Hornchurch with this gentleman named Callum Cotsgreave at 12:15. He was aware of the fact that I was coming from far with my wife whose health is not so good and a 6 year old child - I did mention this to him several times on the phone. We arrived promptly at the place, at the said time. Just as we closed the doors, (he seemed a bit distracted with something else in his mind, with NOT the smallest 'welcoming' sign on his body language) we had another knock on the door from a couple who was scheduled before us but were late by almost 20 mins. As soon as they came, our man Callum here told us he will need to do their viewing first and before we could respond, asked us to "leave the property and wait outside"! He was quite a douche the way he handled that situation, to be honest - given that we were there at our allotted time and first. He locked the door inside. What made the situation worse was the fact that it was a storm outside - rainy and windy - and he simply asked us to leave and wait outside until he finished. Fair enough - there might have been "rules of engagement" regarding bringing more than one group of potential buyers for viewings - but THIS WAS NOT FAIR AT ALL. I'm not going to let me my family stay out, cold and wet, just because you do not have a sense of respect towards anyone else's time or space. To be fair, I knocked the door more than once so we could wait inside but he did not bother to even respond. Needless to say, having been insulted like that, we did not wait around in the cold and rain for him to finish his other slot. If he was like this right at the start, I can only dread the way he will work with us through the buying process. This is not the way we want to find our first home! No thank you, Balgores Hornchurch!

We paid a week deposit to secure the property, but after 3 days they gave the prolerty to someone else. A total waste of time! I don't recommend!

Balgores lettings hornchurch, Jackie Martin in lettings is an unprofessional, deceitful person you will ever come across, avoid this person at all costs!!!

I don't recommend this agency. I felt discriminated by their letting agent and she wasn't able to read my employment contract or bank statements. They refuse to rent a house after I make an offer they continued to show the property to other people and the they said somebody else offered to the landlord the rent for one year up front

Absolutely terrible would never recommend anyone to buy or let through these people not only are they rude but they will do anything for money, I rented out a property through them for a year and all I got was calls saying the neighbours were complaining about me but I spoke to all the neighbours there and none of them admitted to these complaints it was all a scheme to cancel the contract so they could keep the deposit saying that we damaged the property. When I first viewed the property I spoke to Paul and asked if there was any mould problems in this property he lied and said no once we moved in within a couple weeks we had mould. Absolutely disgraceful and the way I was treated when speaking to them over the phone was disgusting. Avoid Jackie at all costs not only was she rude but made me feel bullied. Wish I could give them 0 stars but unfortunately you can’t.

My experience with Jacquie Martin and balgores lettings Hornchurch. Jaquie is a lovely person when you first meet her but that soon changes. Initially I went with balgores due to jacquies horror stories about non arla registered agents her insistence that she could get me 6months rent in advance and the fact she was so confident she could achieve £300.00 a month more then the other agents had quoted and an 8% fully managed offer. (Mine was a limited time offer that jumped to 18%) She found me tenants after a month and 3 price reduction, she got me the 6 months in advance she promised and so far so average. To my dismay and after apparently doing 3 property inspections, a cannabis farm was found in the loft of my property and the fully referenced tenants did a runner! At this point I was financially desperate and my head was all over the place. I should have gone else where but I didn’t. They found me another tenant who paid 6 months rent in advance.... little did I know at the time but this is a trick tennats use to get passed the minimum break clause in a tenancy so beware anyone paying rent in advance. This set of tennats set up a puppy farm in my property and caused no end of damage. I’ve finnally got them out with next to no help from my property manager. I won’t be returning.