Was pleased our house got sold, since then they helped with our remortgage but then didn't contact us to swap to a lower rate. Now we're stuck for 2 years with a bad rate because it was too late!

Easy to deal with and friendly!

Good communication

Poor website, images stretched to enhance size. Lacking in detail. Often map street view not available.

My experience with Balgores Hornchurch was mixed. While staff were polite and responsive, I felt significant pressure to use Gazeal’s reservation agreement when making an offer on a property. During the process, I was told that I could only proceed with the purchase if I signed the Gazeal reservation agreement and paid the reservation fee by Friday, or the property would be shown to other potential buyers over the weekend, and I will not have the chance to take it off the market and secure it. As a result, I ultimately lost my reservation fee when I withdrew from the property, even though my withdrawal was reasonable and in line with the agreement. As a buyer unfamiliar with reservation agreements, this was uncomfortable and not clearly explained as something I could decline. Given the financial and legal implications of such agreements, I believe buyers should be given clear, balanced information and genuine choice, without feeling pressured to proceed with a particular third-party service. Based on my experience, I would advise buyers to take time to fully understand any reservation agreements and to ask explicitly whether alternatives are available before committing.

Lack integrity

Not forthcoming with the full facts, staff do keep in touch though

Stay away from balgores! Disgusting in there attitude. I called up 9am this morning and recieved an email around 2pm stating a contractor should be in contact. I was then expected to up and leave work to accommodate to an engineer in an hour and 15 minutes. We was then told if we didnt take this slot it would be at our responsibility to pay for someone to do it. Disgusting, disgraceful and left without a toilet, sink, and showers.