I am always happy with the balgores. Even from previous experiences. But this remarkable staff member, mark, really does care about you. Really cares about his clients. It isn’t just another sale to him. Or another exchange. I’m pretty sure I was giving him such a difficult time. But not once did he make me feel like I was. Or feel as though I was being annoying. I can not express how kind he is to have even listened to me waffle about my situation. Balgores have really picked genuine and supportive staff for their company. I would highly recommend to work with them :)