Untrustworthy and Unprofessional - Holding Deposit Scam! FRAUDSTERS I had a terrible experience with Balgores Lettings Agent. They promised us a flat and took a £205 holding deposit, assuring us that everything was going smoothly and we would move in within a week. However, after waiting anxiously and receiving no updates, even after constantly chasing, they suddenly rejected our references without proper explanation. My reference went through as I am on £42k annual salary, employed full-time whereas my partner is on £50k salary, self-employed full-time. He submitted the requested document of his fully submitted Tax Returns Document, which they rejected saying that they need another document which DOES NOT exist on Government Gateaway. So thetefore they decided to not proceed with Letting the property to us and on top of that THEY WOULD NOT REFUND OUR DEPOSIT MONEY!!!! Absolutely ridiculous seeing as they said this holding deposit had initially promised would secure the flat. Their handling of the situation felt like a bait-and-switch tactic, and it left me feeling deceived and financially cheated. I would strongly advise anyone to avoid Balgores Lettings if you value transparency and honesty in your rental process. This agency clearly prioritizes profits over customer service, and I regret ever trusting them. Absolutely gutted with our experience! Luckily we now have an incredible house that is 100x better with lovely agents called ‘Anthony Martin’s’ - would definitely recommend any other agents besides Balgores!!!