Good afternoon Martin, We're sorry to hear that your experience with us has not been positive. We take all reviews extremely seriously and the customer experience is vitally important to us, as we pride ourselves on continuously offering an exceptional level of customer service to all of our clients. We have conducted an internal review but unfortunately we can't match your review up to any records internally. Please could you kindly contact Area Director Billy Gill on billy@balgoresproperty.com or 01708 470756, who would be happy to discuss matters in more detail with you. Kind regards, Balgores Property Group