Sadly I found The Letting Quarter very unhelpful and they made things a lot more difficult than they had to be. I stayed in a flat let by them for over 2 years. I started in November and found quickly that the windows had big gaps making the flat freezing cold and caused mould to grow. I told them about it weekly for months until in March they finally had someone come out and visit the property, and it was decided the windows would be replaced. Simultaneously, when I first moved in I got a number of parcels delivered before Christmas and found that they were being stolen from outside my door whilst I was at work. This isn't down the The Lettings Quarter but when I informed them of this, they were very unhelpful about the urgency of it and wouldn't email the building owner to inform them or request to have CCTV put up - instead I had to contact the building management where I had no response. When it came to moving out, they asked for a £280 cleaning fee when on my inventory for moving in, it was explicitly written that the flat was NOT professionally cleaned. I took lots of time cleaning the flat when moving out and even got friends to help me. But because the bit in between the double-glazing of the oven was dirty and the freezer needed a bit more defrosting, they asked for £280. And when I requested the cleaning receipt it actually said that is all they had to clean. Ridiculous - I am fighting that cleaning fee now with the deposit security company. Finally, when moving out, I realised some letters hadn't yet arrived. I politely asked The Lettings Quarter if when they next have a flat viewing, they could collect my letters and send them on to me, and that I'd pay for the cost. They said no. Instead, I had to wait for over a month for someone to move in, and they very kindly took the letters to the estate agent office for me. When asking to send them on to me, they said no and asked me to collect them. They were well aware that I had just moved to Australia as I said it multiple times. Eventually, I found out I could get Royal Mail to collect it from their office. All round, an extremely frustrating company to work with and I have rented through several estate agents in the past with zero complication. I'd hope that this is a one-off situation or an awkward employee as all other reviews seem positive, but felt the need to share.