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Richard James

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Congratulations to Grant Avril & the Team at Richard James . You gave a true professional service throughout every stage of our Purchase.

Reply from agent

Doug, thanks for the review. We have passed this on to the team and are really pleased to have helped you with your purchase. Hopefully we can help again one day!

5.00 /5

I would like to thank Avril and Grant for their help with my recent purchase, I know they were selling the property and get their commission from the sale but I felt that they gave me impartial advice when needed and were open and upfront about various issues outside of their control to do with the purchase. On the odd occasion when Avril or Grant were not available Sue and Lisa from the team were able to help with any query I had. Also the aftercare, since moving in to our new house we have had a few things to sort out and Avril seemed only to happy to go that extra mile. I would have no hesitation in recommending Richard James Estate Agents.

Reply from agent

Thank you for your review and 5 stars Andy! Glad you had such a good experience with Richard James. I will pass this back to our Highworth Office and let them know. Good luck in the future

5.00 /5

We have had a very good experience with Richard James. The whole team (Jo, Sue, Avril, Grant, Mark, Sharon, Hayley) have all been fantastic right from start to finish. They have all been very patient, very professional and have given us great advice. They have worked really hard for us and we had over 20 viewings on our property within a short space of time and they were on hand to give feedback and advice after every viewing. They have always been easy to get hold of and have kept us updated throughout the whole process. I would highly recommend them to anyone wanting to sell their property, they couldn't have been more helpful to us. Thank you to all of you!

Reply from agent

Katie, Thanks for the review. Great to hear you had such a good experience. We have passed it on to all of the team for you and look forward to helping you or your friends and family in the future. Thanks

5.00 /5

Grant O'Donohue and his staff at Richard James were extremely businesslike in negotiation and execution of selling our property. Grant arranged 10 viewings within the first week and after 8 days we had accepted an offer above the asking price. This was during the time that The Times had announced a slump in the property market. The selling experience was excellent from start to finish and I would unhesitatingly recommend their services.

5.00 /5

A very professional and on the ball team. All very genuine and really lovely staff to deal with throughout the purchase. Couldn't have wished for a more smooth transaction at this end of the chain with huge thanks to Avril's brilliant communication. Flowers and gift vouchers on completion were unexpected but thoughtful and it really made us feel welcomed in our new community.

4.00 /5

Really good team who worked hard to secure our sale and purchase. They also have someone who chases up and down the chain to check on progress and send out an update every week. This could be even better if they had a form to give to solicitors asking them to keep the estate agents updated with progress. I have found out that the legal profession does not believe it is their responsibility to keep people in the chain informed of progress. Great job, guys!

Reply from agent

Thank you for the review Paul!

4.00 /5

Nice to deal with,in particular Avril & Lisa. Flowers and voucher a nice touch on completion.

Reply from agent

Hi James, Thanks for the review. We have passed your feedback to the team and directly to Avril and Lisa. Really pleased we have been able to help you move and you enjoyed the completion gift.

4.00 /5

Grant, Avril, Sue and Lisa are a great team when it comes to selling your house. Alex in sales progression kept us updated and supported us through the process. Thanks everyone!

Reply from agent

Jonathan, Thanks for the review. We are pleased you have had a positive experience with the Highworth team and we look forward to helping you again in the future.

3.00 /5

Richard James showed no incompetence or particular disregard however the process was not made easier by them, and frequently we felt very badgered by Richard James, and their supporting advice was poor. Whilst we would not urge anyone to avoid their service in particular we would not recommend them either.

Reply from agent

Guy, we are sorry to hear that your experience was not made easier by our staff at Richard James... this certainly is not what we strive for. Please contact us at our Highworth Office or message us directly on Facebook or Instagram and we can investigate this further for you. Please also be assured we have passed this review over to the manager of our Highworth Branch, which will help us to improve our customer experience in the future.

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Address

36 High Street, Highworth, SN6 7AQ, UK, SN6

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