Initial meeting was friendly and seemed professional. I went with Richard James on this basis. Also swayed by the fact they had sold similar properties in the area. However, the initial valuation was vastly over estimated, and after some wrangling, price of my property was lowered, and another agent from a different office concurred. Still no sale, so price was dropped further. Sale agreed finally, and Avril was lovely. Couldn't be more helpful. But I lost a lot of money on the say so of the negotiator. Avril is to be commended, helpful, professional and personable.

Got our business with a high valuation then almost immediately was urging us to accept the first offer that was much, much lower, and lower than any of the various valuations we'd had, and much less than we eventually got. Classic estate agent tactic and one to avoid. Elementary mistakes with the listing, and when their sign fell over they never fixed it despite reminders. Pleasant to deal with at least and the lettings side were helpful.

So disappointed and had to pull out of a property purchase due to lack of disclosures. Waste of both mine and vendors time, plus I’m out of pocket having had to pay conveyancing fees. Agent needs to be more transparent and honest to avoid these situations.