Avril and Grant provide fantastic customer service. They've made a stressful situation less so by providing us with feedback so that we knew where we were in the purchasing chain. Grant helped us focus on what we needed from our new home when we couldn't decide between properties. If only all teams could be so professional!

100% recommendation from us! We received an outstanding service from our agent Avril Brown. Constantly updated via phone and email throughout the whole process. Nothing was too much trouble, and we really appreciate how she made the experience as stress free as possible. Thank you for being so professional, efficient and for never making us feel like a nuisance.

Thoroughly recommend Avril, so friendly and professional. Knew lots about the area , was thoughtful enough to bring a local map for us. Didn't rush the viewing, we far exceeded the usual 15min slot usually afforded. Was more than happy to repeat the house tour several times (!) and offer solutions to potential accommodation /storage issues. Rang back immediately afterwards with answers to questions raised. Felt she was genuinely interested in helping us and although we didn't proceed with the property she still invited us to call in and say hi afterwards! Brilliant customer care.

Excellent service from Sharon and Jack In all aspects of our sale from valuation to completion (that were within their control). The house was marketed and sold quickly and efficiently and they stuck to the task when issues in the chain caused a glitch and the ability of the company’s comprehensive network around the area proved its worth. A good end result.

Avril has been amazing from start to finish. She arranged a viewing that suited our working hours, gave us plenty of detail about the property and arranged further viewings with the vendor. Avril has kept her finger on the pulse and has been super encouraging, especially as we are first time buyers. Friendly & professional!

Our first viewing with Richard James Estate Agents was with Avril Brown. Avril met us with a warm smile and put us at our ease throughout the viewing. She knew the property well and pointed out the possibilities the property offered. Avril was very engaging and we never felt rushed or under pressure. I wouldn't hesitate in recommending the services of this Estate Agency.

I received a great service from RJ Estate Agents in the sale of my cottage in Kempsford. The staff were all very professional and friendly and worked extremely hard to get me a quick sale at asking price. I would particularly like to thank Avril for the excellent service, communication and feedback she provided throughout the marketing period and I would also like to thank Sharon for her continued administration support in progressing the sale towards completion. Good job, Thanks.

Very good estate agents. Grant was excellent to deal with and very honest with us. Avril was incredibly professional, personable and just a pleasure. The photos they took made our place look amazing and stood out from the crowd. My wife and I have got to know them well and I'd recommend using them.

Following an extremely frustrating period of trying to sell our property with other estate agents, we were approached by Richard James, advising us on the service they could offer. Somewhat sceptical but in need of a sale, we decided to use Richard James. Amazingly, they did not disappoint. With immediate effect they marketed our property and we had a viewing within a week, making a realistic offer of which we accepted. The timeline for exchange and completion was modestly delayed, but Richard James did everything within the powers to accelerate the process. We were immensely grateful for the professionalism and empathy and would highly recommend them without any hesitation.

A very positive experience selling our house with Richard James, in what has been a difficult market. Good advice to start with to make it more marketable and great presentation of the property. A special thank you to Avril and Alison for handling the sale and to Sharon Clark for chasing the progression and keeping us informed.