Richard James showed no incompetence or particular disregard however the process was not made easier by them, and frequently we felt very badgered by Richard James, and their supporting advice was poor. Whilst we would not urge anyone to avoid their service in particular we would not recommend them either.
Reply from agent
Guy, we are sorry to hear that your experience was not made easier by our staff at Richard James... this certainly is not what we strive for.
Please contact us at our Highworth Office or message us directly on Facebook or Instagram and we can investigate this further for you.
Please also be assured we have passed this review over to the manager of our Highworth Branch, which will help us to improve our customer experience in the future.