Update since moving out of the property - be aware JNP will try to hold onto your deposit for the most ridiculous reasons, £100 for dust on a lightbulb and a small amount of water in a defrosted freezer for example. Don't be afraid to challenge them, they obviously do this thinking most people won't fight it but we got our money back for this most underhand of tactics.

I don't want to give them 1 star. I think is to much in terms of letting. Not professional at all. I moved in a house let by them and on the period of process with paperwork they didn't call me a single time. In terms of sorting problems agreed between me and them they didn't respect the dates and they didn't respect the deal between me and them. I will never want to deal with them

Had a horrible experience with them while looking for properties to let in High Wycombe. They never call you up or even reply on email to any of your queries . Called them multiple times asking for a viewing date and each time they confirmed they will send an email confirmation but never did. Had other 3 appointments lined up for apartments I was interested in and all of them were cancelled abruptly. I had heard good things about them and went to them first . Would not recommend to anyone going ahead .

Don't waste your time. Very rude especially in the lettings department. I will go to other estate agents. I even logged a complaint and was ignored.