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2.00 /5

review by Journey Man

Reply from agent

Customer service is very important to us and I’m sorry that you were only able to give us a 2 star rating. Unfortunately we do not appear to have any record for you on our system. I would be grateful if you would contact me at the Heywood office on 01706 369 361 so I can apologise and understand what has happened. Kind regards Rachel Brettell

2.00 /5

review by Lee BFC

Reply from agent

Customer service is very important to us and I’m sorry that you were only able to give us a 2 star rating. Unfortunately we do not appear to have any record for you on our system. I would be grateful if you would contact me at the Heywood office on 01706 369 361 so I can apologise and understand what has happened. Kind regards Rachel Brettell

2.00 /5

review by Lee J

Reply from agent

Customer service is very important to us and I’m sorry that you were only able to give us a 2 star rating. Unfortunately we do not appear to have any record for you on our system. I would be grateful if you would contact me at the Heywood office on 01706 369 361 so I can apologise and understand what has happened. Kind regards Rachel Brettell

2.00 /5

review by Alan Iddon

Reply from agent

We’re sorry you have only been able to give us a 2 star rating. Customer service is hugely important to us, so we would like to contact you so we can apologise and understand where we can improve, but unfortunately we do not appear to have any record of you. We would be very grateful if you could contact Rachel Brettell at our Heywood office on 01706 369361 to discuss.

2.00 /5

The website looks pretty enough on the surface. Functionality with Jupix is extremely poor unless you purchase addons, was semi miss-sold to us that it would replace and match Jupix hosting service. Our external SEO company finds them …

review by Matt

1.00 /5

Avoid!!! , they are the worst agents in town, they deduct money to students for no reason, they take commissions and deposits for absolutely no reason, they deserve to go out of business

review by a

Reply from agent

Thank you for your feedback. We’re sorry to read this, as it doesn’t reflect the standards we hold ourselves to. For clarity, we cannot and do not deduct money from any deposit without proper justification and supporting evidence. All deposits are protected in line with legal requirements, and any proposed deductions must be evidenced and agreed or resolved through the relevant deposit scheme. This is a regulated process, not something we can act on arbitrarily. We take allegations like this seriously. If you have had a specific experience with us, we would welcome the opportunity to review this properly and address any concerns. Please contact us directly so we can investigate and provide a full response.

1.00 /5

I wish I could give no stars. Worst company for student housing. Place was in an unsuitable condition when we moved in, broken bed, no curtains and the place is covered in mould everywhere. They don't care if it created health issues and take weeks to reply or fix broken items. I wouldn't recommend at all to my worst enemy. If you want to be ripped off and live in absolute dump you found the right company to rent with.

review by Millie Grew

Reply from agent

We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. What you’ve described falls well below the standards we aim to provide, and we take concerns around property condition and health very seriously. We would like the opportunity to investigate this properly, my colleague Hayley will be in touch with you directly for this. Thank you again for your feedback—it helps us identify where we need to improve.

1.00 /5

Awful Service from catherine salsbury ..rude attitude

review by Daniel101

Reply from agent

Hi Daniel, Thank you for your feedback. We are sorry to hear that you felt your experience did not meet expectations. We take pride in delivering a high level of customer service, and the staff member mentioned has been with us for many years with an excellent record for professionalism and care. We always want to ensure our standards are consistently upheld and we hope to have the opportunity to speak with you directly. If you’d like to contact us to discuss further in order to understand what happened to make you feel this way please contact the office and ask for Fran on 01706369361.

1.00 /5

review by Mažvydas Stonkus

1.00 /5

Unfortunately, I also made the mistake of booking a room with them for a second year, thinking it might be a bit better. However, the houses they offer are very old, and as soon as you start living there, the outdated gas stoves and radiators begin to break down. It’s been an awful experience, and they don’t even offer the option of a rent reduction, which is absurd in this economy. The cleaning company they work with also doesn’t do its job, which feels very unfair since I’m pretty sure the overpriced rent covers the weekly ''cleaning services''. Just try to find a room outside of these housing companies- not only you pay less for the same living space but you usually can make amends with your landlord easier. And If you have no other option then to choose Studentstay, make sure It’s building D or E(the new ones).Otherwise Xior is also an option even if it's veryyyyyyy overpriced. I've not heard many complaints. Update: waited more than a month for my deposit and If i had never asked them about It, they would have kept it. The mistake was theirs and they didn’t even apologise for keeping my money without notifying me. Very unprofessional, very incompetent, and unfortunately, I don’t have the money for a lawyer, but I hope someone does and takes down their whole trash company.

review by Yoana Kostova

Ryder and Dutton

Ryder and Dutton

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