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Ryder and Dutton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Catherine from the Heywood branch was very helpful in ensuring that our sale went through. She was always available for help and kept in contact throughout the process.

Reply from agent

Thanks Siobhan for leaving this positive review for Catherine. We are so pleased she could help you and we wish you all the best!

4.00 /5
Reply from agent

Thank you for your review

4.00 /5

catherine and her team were excellent in the process of purchasing this property. Allways available and kept us updated throughout the process Highly recommend

Reply from agent

Thanks for the review Ian, glad you felt we did an excellent job! Hoping for 5 stars next time 😊 best wishes and all the best, Catherine

4.00 /5
Reply from agent

Thank you for your review

4.00 /5

When we decided to sell our home in Heywood all the way from New Zealand we wanted someone who would be good with communicating and keeping us fully informed, this is exactly what we got when we decided to sell through Ryder and Dutton (Heywood branch ) Catherine, Rachel and Linda kept us in the loop and was very prompt when we had questions or was unsure of something. They accommodated my mum (who was helping us to sell) and understood her needs. We would highly recommend Ryder and Dutton and we thank Catherine, Rachel and Linda for being patient and understanding and also for helping us to sell our home so quickly. Great job !

Reply from agent

Thanks so much for the lovely review. We were so happy to help and glad everything went through as smoothly as possible for you. We wish you all the best for 2020 and if there is ever anything else we can do to help you or your family or friends, do not hesitate to contact us. Best wishes Catherine, Rachel and Lynn

4.00 /5
Reply from agent

Thank you for your review

3.00 /5

Overall I was pleased with the service I received from Rachel and Catherine. . I was selling a house without any chain or mortgage to consider. A cash buyer was found very quickly but then the sales process took far longer than I thought it should have done. In part this was because I didn't have all the correct documentation but I felt this should have been noted at the beginning and steps could have been put in place to get the documentation from the start. There should be some sort of checklist to ensure all is in order. Ryder and Dutton have higher fees than other estate agents as they say they will liaise with solicitors and keep you informed of progress. My main complaint with the service was that I didn't find this was the case and only by enquiringly was I informed of what was happening. I found the lack of information quite frustrating.

Reply from agent

Thank you for your review Janice. I’m pleased to hear that you were happy with the overall service we provided. Unfortunately there were a few unforeseen issues that cropped up at the conveyancing stages that caused a few delays and I appreciate that this must have been very frustrating. We always strive to improve our service and will take your comments on board. Rachel

2.00 /5

This agenzie not bad you know guys some people ...

Reply from agent

We are sorry that you felt our service only deserved a 2* review. Would you please contact the Heywood Branch so that we can discuss this with you further. Thankyou

2.00 /5
Reply from agent

Customer service is very important to us and I’m sorry that you were only able to give us a 2 star rating. Unfortunately we do not appear to have any record for you on our system. I would be grateful if you would contact me at the Heywood office on 01706 369 361 so I can apologise and understand what has happened. Kind regards Rachel Brettell

2.00 /5
Reply from agent

Customer service is very important to us and I’m sorry that you were only able to give us a 2 star rating. Unfortunately we do not appear to have any record for you on our system. I would be grateful if you would contact me at the Heywood office on 01706 369 361 so I can apologise and understand what has happened. Kind regards Rachel Brettell

Contact details

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Address

22 Market Place, Heywood, Greater Manchester, OL10 4NL, North West, UK, OL10

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