Purchased a property listed by Michael Anthony. Their recommendation for a conveyancer was poor and I wish I hadn’t used the one they recommended, also in hindsight as a FTB I’d have asked so many more questions about what the seller is leaving and why. Why they are pushing for a very rushed completion.

I had an extremely frustrating experience while attempting to purchase a probate property through Michael Anthony. The entire process was poorly managed, and their approach to selling probate properties needs serious improvement. Throughout the transaction, multiple members of staff were involved, leading to inconsistent communication and a lack of accountability. I had to chase them repeatedly for updates, only to be informed—after a full 12 months—that the probate had been rejected. This was a major disappointment, made worse by the fact that I was assured by the director that they would stay in touch. However, it has now been six months, and I have heard absolutely nothing. Not only did they fail to follow up, but they also made no effort to assist me in finding alternative properties or provide any form of support after the sale fell through. This level of service is unacceptable, and I would strongly urge them to reconsider how they handle probate sales and customer relations in general.

Wouldn’t let me view homes as apparently sold!! Why have them on rightmove?? Would not take my details as I have a house to sell , very dismissive and a couldn’t care less approach, clearly don’t need the customers

I made the mistake of using this company to sell my home and what a mistake that was! I found them very professional on first contact and they put me at ease in trusting them to sell my home then it really was downhill from there. It was impossible to ever speak to anyone always told would get a phone call back which never happened the only communication I ever received was going to the office personally. With various issues that arose which I understand things can go wrong sometimes they always made it someone else’s fault and would take no responsibility to fix. When house sell was on verge of collapse never made any effort to resolve it and left it for other agents in the chain to make sure it didn’t collapse. I would certainly NOT recommend this company and would use another local company even though there commission fees are higher.

I made the mistake of using this company to sell my home and what a mistake that was! I found them very professional on first contact and they put me at ease in trusting them to sell my home then it really was downhill from there. It was impossible to ever speak to anyone always told would get a phone call back which never happened the only communication I ever received was going to the office personally. With various issues that arose which I understand things can go wrong sometimes they always made it someone else’s fault and would take no responsibility to fix. When house sell was on verge of collapse never made any effort to resolve it and left it for other agents in the chain to make sure it didn’t collapse. I would certainly NOT recommend this company and would use another local company even though there commission fees are higher.

Engaged to purchase my first house. I set a maximum purchase of 156,000. This was pushing my budget to the limit. The agent was fully aware of this. He put in a bid for 157,000 for the house, which was accepted. This was without any consultation with me. When challenged over this would only state that he knew I wanted the house. I complained to the manager of the office, who quashed the complaint, stating that he had knew the agent for a while and he wouldn't have done this. Made an offer to me of an open check on services. I asked what this would actually cover and he told me nothing.

A deplorable service! They begged me to sell my house with them, but during the whole selling contract, no-one ever called me for any updates. They just disappeared not even bothering to send updates. I had to call the office myself to see what is going on. They were difficult to reach and were very indifferent every time over the phone. I was unhappy with the service (there was in fact no service from them at all) and wanted to leave during cooling off period, but their branch's senior manager Andy threatened to charge £250 for cancellation which is ridiculous within the cooling off period. Home owners, please keep away from this company who really doesn't care about customers. They give the impression that they just want to have as many properties on their website but don't care whether they can sell. I'm so disappointed that I'd rate it minus one stars if possible!!

Engaged to purchase my first house. I set a maximum purchase of 156,000. This was pushing my budget to the limit. The agent was fully aware of this. He put in a bid for 157,000 for the house, which was accepted. This was without any consultation with me. When challenged over this would only state that he knew I wanted the house. I complained to the manager of the office, who quashed the complaint, stating that he had knew the agent for a while and he wouldn't have done this. Made an offer to me of an open check on services. I asked what this would actually cover and he told me nothing.

A deplorable service! They begged me to sell my house with them, but during the whole selling contract, no-one ever called me for any updates. They just disappeared not even bothering to send updates. I had to call the office myself to see what is going on. They were difficult to reach and were very indifferent every time over the phone. I was unhappy with the service (there was in fact no service from them at all) and wanted to leave during cooling off period, but their branch's senior manager Andy threatened to charge £250 for cancellation which is ridiculous within the cooling off period. Home owners, please keep away from this company who really doesn't care about customers. They give the impression that they just want to have as many properties on their website but don't care whether they can sell. I'm so disappointed that I'd rate it minus one stars if possible!!